Bilingual Collector, Late Stage

2 months ago

Burlington, Canada DLL Full time

**Bilingual Collector, Late Stage**
As the Late-Stage Collector, you will be responsible to collect on past due accounts and to ensure that the Team’s monthly targets and objectives are achieved. You will be responsible for the negotiation of repayment terms for those accounts which fall delinquent or encounter difficulties in their contractual requirements. In this position, you will provide daily contact with our client base. This contact is established through outgoing and incoming telephone calls and correspondence. General inquiries also represent a large portion for this position.

Find out more here about how you can unleash your full potential at DLL
**Day to Day**
1. Accountable for collection of designated delinquent accounts by conducting the following job tasks via telephone and written correspondence:

- Meet standard measurements set for collection activity
- Maintain accurate and up to date paper and electronic customers files
- Interact with Dealers and cross-functional teams to resolve collection issues
- Use existing technology to identify delinquent customer accounts
- Provide buyout, payout and trade-up quotes to customers/vendors
- Make decisions within established guidelines and policies
- Reconcile accounts either independently or at the request of customers; refers to the legal department when appropriate.

2. Responsible for the timely remittance of payments via paperwork:

- Send letters, replacement invoices and necessary correspondence
- Provide Lease Administration Department with correct paperwork (i.e. Papp info, adjustment forms, Terminations, etc.)

3. Coordination of transferring files to or from the Legal Compliance Department:

- Prepare paperwork for equipment returns and refer to Asset Management
- Compile an Account Summary and recommendation for the Legal Compliance Department

4. Support Collection Management team with cross functional team training

**All members enjoy**
- Two working days per year volunteering for a local charity
- Remote working from home opportunities
- Flexible hours
- Career development opportunities: online learning, member development programs, Tuition reimbursement program
- Outstanding Medical, Dental, Vision and Paramedical benefit programs
- Subsidized Gym membership programs
- Employee Referral program
- Open concept modern working environment
- Check this link to an overview of all benefits in your region.

**Essentials**
- 3-5 years of commercial late-stage collections experience
- Bilingualism (French/English) is an Asset
- Experience in the leasing industry preferred
- Proficient in MS - Word, Excel, Access, and Outlook
- Knowledge and understanding of collections operations: bailiff, resellers, fraud detection, PPSA, compliance, bankruptcy
- Experience resolving and working through escalated and complex customer issues
- Ability to deliver exceptional customer service
- Excellent verbal, written and interpersonal communication skills
- Excellent planning and organizational skills with ability to prioritize work effectively
- Effective problem-solving, negotiation and time management skills
- Strong attention to detail
- Solid team player
- Ability to work in a very fast-paced environment with changing priorities
- Ability to work from home remotely/independently and in a virtual team environment

**Choose Wellbeing**
DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

- Connection - Build meaningful connections with other DLL members
- Health - Manage mental, emotional and physical health
- Finance - Provide learning opportunities to help members achieve personal financial health
- Lifestyle - Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL
**Settling In**
At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative - an interconnected network - that comes together every single day with one goal in mind**:Partnering for a better

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