International Student Advising Specialist

4 months ago

New Westminster, Canada Douglas College Full time

**Work Arrangements**What Douglas Offers**
- DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best colleges even better.**The Role**Responsibilities**

**1) International Student Advising (1:1)**
- a) Establishes a professional, welcoming and coaching-style relational rapport with international students by engaging in active and empathetic listening and appreciative inquiry techniques to support a positive advising experience for the student.
b) Diffuses emotionally charged or hostile advising situations by providing guidance to both staff and students involved, including referral when appropriate.
c) Uses interviews, student questionnaires, student records, knowledge of College programs, and knowledge of immigration law to support student alignment of their academic, immigration, work and personal goals and circumstances by providing case specific advising on:
- i) program choice, change, course selection, course load
ii) work/study program options and limitations of study and work visas
iv) whether or not taking academic breaks will impact (PGWP) eligibility and academic program progress
v) non-academic questions, such as international student athlete eligibility
vi) impacts of study abroad for international students on PGWP and academic program progress
d) Supports student post-graduate work and immigration plans by providing case specific immigration that is compliant with immigration law and IRCC rules related to study and work permits, visas, medical insurance, employment, dependents and related issues.
e) Uses student service expertise to assess non-academic student support needs related to mental health, financial concerns, or health and safety related issues and refers students to both internal and external student services and resources and follows-up as appropriate.
f) Writes professional communications to visa offices and immigration programs regarding student cases and intervenes where mistakes occurred or cases require special attention to ensure students are represented fairly.
g) Manages complex cases involving student immigration, wellbeing and other matters by liaising with, and providing leadership to, other staff on campus to provide seamless support and services for international students (e.g. Enrollment Services, Student Affairs and Services, Faculty Members, and Career Centre).

**2) International Student Success Programming**
- a) Leads immigration and academic success components of orientation programming.
b) Prepares and updates documents such as orientation information booklets, manuals and other publications for international students on academic & immigration success-related topics.
c) Plans and delivers international student success program (workshops and co-curricular course content) aligned with student-lifecycle and interest needs
d) Conducts co-curricular international student success program reviews each semester with input from participants, organizers, and external contributors.
e) Designs and delivers awareness and education programs to faculty and staff related to international student success and immigration related topics; such as, common questions received by faculty from international students, international student patterns for program and course preference, and intercultural communication tips and tricks for front line staff working with international students.
f) Creates and curates content for regular international student communications (e.g. newsletter, social media, posters) to raise awareness of international student success programming, immigration updates, events and availability of services.

**3) International Program Articulation**
- a) Analyzes international programs, courses and international exchange standards to prepare reports for the Director of Global Engagement and International Student Services on program course/credit alignment for new and existing international articulation arrangements.
b) Maintains and updates existing course/credit reports with international colleges and universities to reflect any additions or removal of course and program options.
c) Utilizes the BC Transfer guide and the Douglas College transfer database to analyze case specific issues related to course and program transfer in order to ensure accurate recognition for prior academic work.
- **4) Administration and operations**
- a) Maintains and updates student records in according to IRCC, BC FIPPA, and Douglas College policies.
b) Provides recommendations to the ISAS Supervisor and International Student Services Manager to improve administrative procedures for record keeping.
c) Provides recommendations to the ISAS Supervi

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