Program Assistant

2 weeks ago

Oshawa, Canada Durham College Full time

**About Durham College**:
Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the skills and knowledge they need to adapt to the ever-changing workforce.

A leader in innovative teaching and learning, Durham College offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, media, art and design.

Our modern campuses in Oshawa and Whitby offer 145 programs - including six honours bachelor’s degrees and nine apprenticeship programs - to more than 13,700 full-time post-secondary and 2,300 apprenticeship students. In addition, more than 14,600 students participate in professional and part-time learning. More than 110,500 alumni represent the college, both locally and around the world.

A forward-looking organization committed to collaboration, innovation and sustainability, Durham College is ranked annually as one of the GTA’s Top 100 employers and one of Canada’s Greenest Employers and has been recognized as a Top 50 Research College in Canada, 10 times. DC has an estimated annual economic impact of more than $913 million on Durham Region and is proud to be an active and engaged member of the communities we serve by contributing resources and expertise to enhance social and economic well-being through partnerships, investments and collaboration.

**DUTIES AND RESPONSIBILITIES**:
This position provides specialized technical and operational support within Professional and Part-time Learning, and ensures timely preparation, completion and administration of textbook adoptions, CRN creation and maintenance for more than 800 courses in semester and monthly intakes. The incumbent is also responsible for assisting with the CRN roll, assisting with course checks, and monitoring textbook changes by host colleges in OntarioLearn. The incumbent provides general assistance with the implementation of customer service programs within the department. It requires frequent communication with Managers, students, instructors, and operational staff. The incumbent liaises with and provides support to Managers to help ensure the efficient delivery of all PPL programs and courses, regardless of the delivery modality.

**Administrative/Clerical**:

- Assist in the creation of all Course Reference Numbers (CRNs) and input course information into Banner for more than 150 courses offered in each semester and monthly intake.
- Maintain updates or changes to CRN’s as requested by the Manager.
- Check and validate the correct textbook ISBN number (800 textbooks) is listed on the Bookstore Excel list for each semester and monthly intake.
- Order and distribute desk copies for instructors, as applicable.
- Liaise with the Bookstore on textbooks changes and advise appropriate Manager of any changes. Obtain approval from appropriate Manager before updating Bookstore Excel listing.
- Monitor textbook changes in OntarioLearn on a daily basis and share updates with team members. Update files and listings, as required.
- Maintain master course and textbook listings by portfolio, tracking course title, course code, OL Host code, day school equilivancy, associated certificate or program, textbook listing and ISBN number.
- Support the rolling of course dates for semester and monthly intake to populate the PPL Calendar Guide.
- Support the CRN roll for OntarioLearn and DC Connect semester term.
- Manipulate data to create various operational reports related to enrolments, course replications, course pick-ups, missing grades, and other statistical data as required.
- Provide administrative support and backup support to other Program Assistant functions when required.
- Provide support to customers through live chat to answer questions, solve problems, and troubleshoot.

**Additional Responsibilities**:

- Some evening and weekend duties required including evening office coverage as well as assistance with events as such Open House, Program Information Nights, convocation, orientation etc. In addition, during peak periods, evening office coverage may be required.
- Project work or analysis requests
- Other tasks as assigned.

**QUALIFICATIONS**:

- 2-year diploma or equivalent
- Minimum 3 years experience in an academic office, particularly an online educational department.
- Familiarity with e-learning platforms and online courses.
- Knowledge of program areas offered by PPL is an asset - Business and Computers, Health and Community, and Education.
- Must be proficient in the use of Banner as well as MS Office Suite including Word and Excel.
- Resourceful in assessing and solving proble

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