Automotive Service Advisor

6 days ago


Edmonton, Canada Guardian Automotive Full time

Are you tired of driving aimlessly through life without a clear destination? Well, we have the perfect pit stop for you We're seeking a vibrant and slightly eccentric Automotive Service Advisor to join our team and add some more spark to our rapidly growing automotive repair shop. If you've got the drive, the sense of humour, and a passion for cars that revs louder than a V8 engine, then this job is definitely for you

About Us: Guardian Automotive is not your ordinary auto garage. We're a team of car aficionados who not only excel at fixing cars but also possess a knack for quick wit and banter. We pride ourselves on providing top-notch automotive services while keeping our customers entertained with our charm. If you're ready to combine your automotive expertise with your razor-sharp wit, then join us and become part of the most amusing auto garage in town Our customer service is legendary, and mentioned often in our stellar Google Reviews.

**Responsibilities**:

- Greet customers with a smile that's as shiny as a freshly waxed sports car.
- Listen attentively to their car troubles and make sure they feel heard, even if their explanations are as confusing as a GPS without a signal.
- Translate complex engine jargon into easy-to-understand terms for customers
- Offer recommendations and solutions for automotive problems (and occasionally relationship advice. I don't know why they ask us this so often)
- Keep track of customer information and vehicle details, making sure you remember them better than their own family members do.
- Collaborate with our skilled technicians to ensure success across the board. We aim to fix it right the first time
- Provide and convey accurate estimates for repairs
- Maintain a positive attitude even when dealing with customers who are grumpier than a traffic jam during rush hour. They're just having a frustrating day and we can change that
- Handle customer complaints with grace, tact, and a dash of humour, because laughter is the best oil for a smooth customer service experience.

**Requirements**:

- A genuine love for cars, engines, and all things automotive.
- Excellent communication skills, both in English and in decoding customers' vague descriptions of strange vehicular noises.
- Ability to multitask like a professional juggler, because handling phone calls, scheduling appointments, and managing customer expectations all at once is just another day at the race track.
- A good sense of humour that can rival a stand-up comedian's, because working in the automotive industry requires laughter to maintain sanity.
- Patience of a saint, because some customers may need more support than others.
- Efficient and effective computer skills. Our inspections, shop software and all follow-ups are digital. Typing is a way of life.
- Previous experience as an Automotive Service Advisor is required.

Perks:

- Competitive salary with team based commission pay, as well as sales contests, review bonuses and more
- Free use of the shop after hours to ensure your own ride stays in tip top shape.
- A work environment filled with laughter and camaraderie.
- Opportunities for professional growth and training, so you can level up from "Car Whisperer" to "Master of Automotive Wizardry." It comes with a neat hat.
- Regular team-building and reward opportunities.

**Salary**: From $58,800.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Edmonton, AB T5P 3W9: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What makes you awesome?

**Experience**:

- service advisor: 2 years (required)
- Customer service: 2 years (required)

Work Location: In person



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