Dispatch Clerk- Tgs
1 week ago
Is this job for you?:
Do you believe in putting the customer first?
Do you love to solve problems and create solutions?
Do you love a physical job that will keep you busy?
WELCOME HOME
Trans Global is actively seeking to expand our service team. We are looking for an enthusiastic team member with a great customer focused attitude to fill our Dispatch Service Administrator role The winning combination of superior teamwork, proactive decision making, attention to detail, and self-motivation will ensure success.
**Responsibilities**:
- Utilize available reports and tools to ensure maximum technician efficiency, managing over and under event volume on a daily basis.
- Proactively book all repair calls including customer confirmation.
- Communicate with customers and technicians regarding changes, including calling those that can be last minute
- Review high priority calls and make schedule adjustments to accommodate customer needs
- Proactively manage technician vacation schedules, territories (geo-fences), and daily event volume for up to 80 technicians and contractors
- Prepare daily reports to support scheduling and technician goals
- Other duties as assigned that improve the customer experience and business effectiveness
Qualifications:
- Superior organizational skills.
- Strong analytical and decision-making skills.
- Exceptional teamwork approach
- Proven ability to remain focused and work under pressure to meet deadline requirements.
- Customer Service focused.
- Strong desire to take ownership and accountability of task completion.
- Fluency in Microsoft Office, particularly MS Excel and Outlook, would be considered a definite asset.
- Excellent communication skills both written and verbal
- Minimum College Diploma or High School with equivalent experience.
Why Transglobal:
- Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family
- Competitive pay
- Paid training
- Career progression program
- Employee discounts & Personal "Paid" days off
- Recognition, incentives, prizes and giveaways
Be a part of Canada’s largest home furnishings retailer
We welcome all abilities to apply.
We thank all those who apply; however, only those applicants chosen for an interview will be contacted.
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