Manager, Field Operations

2 weeks ago

Québec, Canada Bell Canada Full time

Req Id: 411176

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.

**Summary**:
Bell Field Operations team is responsible for delivering services to residential and business customers in order to perform at the level of the installation and repair for different products and services such as PBX/IP telephony systems, data and the maintenance of our outside plant. Upon the team mandate, the manager has to supervise the installation and repair activities of products and services, in close cooperation with many different team members to ensure both internal and external customer satisfaction.

This posting concerns the installation and repair of both residential and business markets, data, Lan, ICN. The successful manager will have to accept to be on call and represent the entire Bell
area.

**Key Responsibilities**:

- Lead a team of I&R, CO, and Cable technicians (from an administrative work center and on the road);
- Monitor and improve the team members’ work productivity and performance;
- Ensure exemplary service and work quality for customers ;
- Ensure Health and Safety of team (process review, field observations, coaching and disciplinary measures if required);
- Manage conformance and performance gaps and implement action and/or improvement plans ;
- Manage work attendance;
- Manage spending and overtime;
- Coach, support, advise and guide technicians in terms of their technical development and the tools available to them;
- Ensure business objectives and the department’s objectives are met (including the tools usage compliance);
- Accept to be on call and work irregular hours during major service outages.

**Critical Qualifications**:

- Solid aptitudes for managing, influencing and mobilizing a work team in terms of the objectives to attain and competencies and skills to acquire;
- Excellent organizational and planning skills;
- Excellent teamwork abilities;
- Facilitate effectively the communication of the company’s decisions and business plans;
- Active listening skills and Solid interpersonal skills;
- Ability to adapt in a rapidly changing environment;
- Ability to analyse data from multiple sources and build action plan accordingly;
- Recognized operational management abilities (customer and employee satisfaction, value-based measures and process efficiency);
- Creativity, autonomy, entrepreneurship and an ability to think outside the box;
- Excellent problem-solving skills;
- Superior decision-making ability focused on service-quality results;
- Advanced computer skills (ex.:MS Office);
- Excellent communication skills, both verbal and written;
- Must have a valid driver’s license (Full Licence non learner) and be able to demonstrate responsible motor vehicle operation;
- Bilingualism required: you will be required to interact with French & English speaking stakeholders across Canada.

**Preferred Qualifications**:

- Knowledge of the following services: voice, internet and TV for residential/business, DATA/IPVPN, central offices, Lan, ICN;
- Knowledge of the construction and maintenance standards and practices for the copper and fiber optic networks;
- A minimum of two years’ experience managing unionized personnel, particularly Unifor technicians;
- Sound knowledge of the business processes of Field Services, NPP, Expertech, Test centre and/or the Control Centre;
- Highly developed technical aptitudes (outside plant, central offices, phone systems).

NA-LI

TALENT

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**:Management
**Job Status**:Regular - Full Time
**Job Location**:Canada : Quebec : Montreal || Canada : Quebec : Acton Vale || Canada : Quebec : Asbestos || Canada : Quebec : Coaticook || Canada : Quebec : Cookshire-Eaton || Canada : Quebec : Cowansville || Canada : Quebec : Danville || Canada : Quebec : Disraeli || Canada : Quebec : Drummondville || Canada : Quebec : East Angus || Canada : Quebec : Granby || Canada : Quebec : Magog || Canada : Quebec : Sherbrooke || Canada : Quebec : Valcourt || Canada : Quebec : Victoriaville
**Work Arrangement**: Hybrid
**Application Deadline**:07/13/2023

Created: Canada, QC, Montreal

**Bell, one of **Canada's Top 100 Employers.

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