Assistant Manager, Front of House

3 days ago


Nepean, Canada Algonquin Students' Association Full time

**Assistant Manager, Front of House**

**Reports To**:Manager, Front of House

**Mission**: _To create an environment that inspires a passion for student success._

**Desired Results of the Position**:

- Exceptional hospitality experience focused on delivering exceptional customer service to all patrons
- A hands-on leader that motivates staff to do excellent work
- An operation dedicated to coaching and mentoring staff

**Nature and Scope**:
Reporting to the Manager, Font of House (MFH), the Assistant Manager, Front of House (AMFH), will help lead Front of House operations. They will actively support the Observatory, Wolves Den, and assist
Students' Association Catering. The individual is accountable for implementing and maintaining operational standards to ensure safe and efficient daily operations. The AMFH will build effective relationships with all Managers and staff. They will help develop programs that build customer loyalty and consistently deliver exceptional customer service. The AMFH will execute front-of-house training, foster a culture of coaching and mentorship, and empower all staff to meet or exceed the Students'
Association's commitment to quality.

**Job Duties**:

- Work together with other staff to create a positive work environment that produces a high level of satisfaction among all customers, staff, fellow employees, and clients.
- Assist to hire, training, and scheduling staff, and part-time employees.
- Ensure that all venues are sanitary and have a safe work environment.
- Manage all aspects of daily front-of-house operations, including service, temperature logs, cleaning schedules, opening and closing checklists, equipment maintenance schedules, etc. are completed to the highest quality standards and timely.
- Circulate regularly throughout all Front of House areas, maintaining an active and positive profile with guests and staff.
- Balance cash tills and complete daily deposits.
- Execute training programs that enable part-time staff to quickly learn the skills required to become excellent staff members.
- Accountable for the accuracy of all beverage inventories; responsible for completing inventory counts.
- Assist to develop and maintain effective catering operations.
- Accountable for food and beverage cost of sales, and labour costs for Front of House staff.

Manage waste, and drive profitability.
- Provide direction, motivation, leadership, and coaching to all Front of House staff.
- Assist development of new menu items on an ongoing basis.
- Help to Identify new potential areas for increased business.
- Support promotions and market research of Hospitality venues in partnership with the

Communications and Marketing department.
- Help discipline employees when required. Ensure that staff follow policies and standards are met.
- Execute reward and incentive programs for Front of House staff. Encourage staff excellence and the highest commitment to customer service at all times.
- Responsible for extensive menu and allergen knowledge.
- Ensure staff use equipment appropriately and safely. Follow proper equipment set-up and takedown procedures.
- Supply feedback on guest comments in a timely fashion.
- Maintain all required food service sanitation certifications (food-safe, etc.)
- Must be trained and adhere to all provincial requirements and standards regarding Workplace

Health & Safety and Workplace Hazardous Material Information Systems.
- Familiar with all the first aid stations, supplies, and equipment. Report any injuries or accidents as well as close calls to the manager on duty immediately.
- Ensure all Front of House staff wear clean and proper uniform attire at all times when working.
- Execute beverage ordering and assist in processing related invoices, ensuring sufficient stock levels.
- Maintain positive relationships with all vendors and suppliers.
- All other duties as assigned.

**Core Competencies**:

- Leadership
- Teamwork
- Coaching and Mentoring
- Communication
- Time Management
- Problem Solving
- Decision Making and Judgement
- Planning and Organizing
- Enforcing Laws, Rules and Regulations (AGCO)

**Desired Skills and Qualifications**:

- One year of experience as a supervisor. Supervision of hospitality operations is an asset.
- One year of experience working in a hospitality environment.
- Training, coaching, and mentoring skills
- Good working knowledge of hospitality industry principles, methods, practices, and techniques
- Ability to supervise employees, including organizing, prioritizing, and scheduling
- Excellent verbal and written communication skills.
- Demonstrated ability to perform under pressure in a time-sensitive environment.
- Strong analytical and dispute-resolution capabilities.
- Ability to perform sustained physical activity for long periods.
- Willing to work non-traditional shifts.

**Work Conditions**
- Work in a restaurant setting, with exposure to extreme temperatures
- Manual dexterity is required to use a desktop computer,



  • Nepean, Canada Algonquin Students' Association Full time

    **Manager, Front of House** **Reports To**:Senior Manager, Hospitality Services **Mission**: _To create an environment that inspires a passion for student success._ **Desired Results of the Position**: - Exceptional hospitality service focused on delivering exceptional customer service to all members of the community - A collaborative work culture...


  • Nepean, Canada Capital Hair Loss and Head Spa Full time

    **Job Title**: Front of House Coordinator (Full-Time) **Location**: 1568 Merivale Road, Unit #3, Ottawa, ON **Position Type**: Full-Time (40-42 hours per week) **Compensation**: $23-$25/hour (based on experience) **Application Deadline**: January 31, 2025 **Interview Dates**: Week of January 21, 2025 **About Us**: At Capital Hair Loss & Head Spa, we...


  • Nepean, Canada Capital Hair Loss and Head Spa Full time

    **Job Title**: Front of House Team Member (Part-Time) **Location**: 1568 Merivale Road, Unit #3, Ottawa, ON **Position Type**: Part-Time (20-30 hours per week) **Compensation**: $21-$23/hour (based on experience) **Application Deadline**: January 31, 2025 **Interview Dates**: Week of January 21, 2025 **About Us**: At Capital Hair Loss & Head Spa, we...


  • Nepean, Canada State & Main Kitchen and Bar Full time

    **STATE & MAIN KITCHEN AND BAR** At State & Main, we bring downtown vibes and standout shareables to our guests. Our warm, energetic restaurants offer approachable yet elevated comfort foods, paired with craft cocktails and a broad range of wines. We fill our team at State & Main with kind, hardworking, genuine people. We want you to enjoy what you do and...


  • Nepean, Canada Chop Steakhouse Hunt Club Full time

    Our people are the heart and soul of our business, and we are on the hunt for talented, driven, and caring individuals to become a part of our Leadership Team. Whether you are looking to gain and practice valuable leadership skills or take the next step to learn more about business management, we are here to train, mentor and develop you further into your...


  • Nepean, Canada Holiday Inn Express & Suites Ottawa West Full time

    **ONLY CANADIAN RESIDENTS CONSIDERED** As **Front Office Manager** you’ll lead the front office department to ensure a memorable guest experience is delivered and departmental revenue and profit goals are met - always following safety and compliance requirements and local policies and procedures. **Job description** Front Desk Manager (FOM) **Reporting...


  • Nepean, Canada Chop Steakhouse Hunt Club Full time

    We are looking for a talented & experienced Supervisor to assist our busy daily restaurant operations. If you are interested in growing your career in one of Canada's top hospitality groups this is the role for you! As a Supervisor you have the opportunity to develop and help grow a team and be a brand ambassador in your community. You will work one on one...


  • Nepean, Canada Barrhaven Martial Arts Centre Full time

    **Location**: Barrhaven Martial Arts Centre **Position**: Front Desk Administrative Assistant Manager **Pay**: $20-$22 per hour **Hours**: 30-40 hours per week, Monday to Friday, 2 pm - 8 pm Are you an organized, friendly, and motivated individual with a passion for customer service? Barrhaven Martial Arts Centre is seeking a dedicated Administrative Front...


  • Nepean, Canada Hampton Inn and Suites Full time

    Responsible in managing of all operations at the Front Desk and ensuring company standards are adhered to under the direction of the Hotel General Manager. **RESPONSIBILITIES**: - Onboarding of all new Front Office Associates acting as a mentor and coach throughout - Promote and encourage inter-departmental cooperation and communication to improve customer...

  • Front of House Manager

    7 months ago


    Nepean, Canada Chop Steakhouse Hunt Club Full time

    You believe in fresh food and warm smiles. You care about having a positive impact on our planet. You are passionate about leading creative minds and looking for others who feel the same. We're so happy you've found us. Let's work together! Why join our team? - Because some jobs are boring. This one isn't. - We operate Restaurants, Hotels and Mountain...

  • Front of House Manager

    6 months ago


    Nepean, Canada Chop Steakhouse Hunt Club Full time

    You believe in fresh food and warm smiles. You care about having a positive impact on our planet. You are passionate about leading creative minds and looking for others who feel the same. We're so happy you've found us. Let's work together! Why join our team? - Because some jobs are boring. This one isn't. - We operate Restaurants, Hotels and Mountain...


  • Nepean, Canada Your Independent Grocer Full time

    **Location**: 3777 Strandherd Dr, Nepean, Ontario, K2J 4B1 The decision to join a company is a big one. We have opportunities for hard working, energetic and reliable people just like you. If you’re seeking a fulfilling career in the grocery business, then you’ve found it! McDonough’s YIG is looking for a strong leader to join our team as the...

  • Front Desk Supervisor

    6 months ago


    Nepean, Canada Hampton Inn & Suites Ottawa West Full time

    Front Desk Supervisor **Reporting to**: Front Office Manager (FOM) Hampton Inn & Suites Ottawa West is looking for a part time/full time Front Desk Supervisor to join our team. If you would enjoy working in the best work environment in the city, have the ability to identify and resolve guest related concerns, and are adaptable to changing demands, this...

  • Barista/front of House

    3 months ago


    Nepean, Canada Simply Biscotti Full time

    **Job Overview** **Duties** - Prepare and serve a variety of coffee and tea beverages. - Maintain a clean and organized workspace, including the coffee machine and equipment. - Provide exceptional customer service, taking orders and answering questions about the menu. - Handle cash transactions accurately and responsibly. - Assist in managing inventory and...

  • Front Desk Agent

    6 months ago


    Nepean, Canada Hampton Inn & Suites Ottawa West Full time

    Front Desk Agent **Reporting to**: Front Office Manager (FOM) Hampton Inn & Suites Ottawa West is looking for a part time/full time Front Desk Agent to join our team. If you would enjoy working in the best work environment in the city, have the ability to identify and resolve guest related concerns, and are adaptable to changing demands, this opportunity...

  • Assistant Manager

    7 months ago


    Nepean, Canada Expert Tire Auto & Truck Certified Service Full time

    Expert Tire Auto & Truck Certified Service is currently on the lookout for a new full-time Assistant Manager to join our team. If you are a diligent worker committed to producing high-quality results, we want to talk to you! Our team performs skilled manual work, from scheduled maintenance to complex car repairs, we handle it all. - Wage rate based on...

  • Assistant Manager

    6 months ago


    Nepean, Canada NEPEAN SAILING CLUB Full time

    **Responsibilities**: - Assist the manager in overseeing daily operations of the store - Provide excellent customer service and resolve any customer complaints or issues - Train and develop new team members on store policies and procedures - Assist in recruiting and hiring new employees - Manage inventory and ensure stock levels are maintained - Monitor...


  • Nepean, Canada House of Canvas Full time

    **Duties and Responsibilities**: - Ideal for for college or university students - Work outdoors in all types of weather - Assist in production with finishing of structures - Maintain safety & cleanliness of work area & vehicle - Work well on a team **Qualifications**: - Knowledge & experience with hand tools & basic power-tools - Comfortable with heights,...

  • Assistant Manager

    3 days ago


    Nepean, Canada metro lebel Inc Full time

    **About us** We are professional and agile. Our work environment includes: - Modern office setting - Food provided **Responsibilities**: - Be a leader and mentor to junior staff. - Assist in the management of the daily operations of a store or restaurant. - Advise management regarding the need for, and use of, employees and supplies. - Recruit, hire,...

  • Gallery Host Manager

    4 months ago


    Nepean, Canada Hyatt Place Ottawa West Full time

    **Description**: **Job Overview** As the Gallery Host Manager, you will be leading the Gallery Host Team, ensuring our guests are comfortable by providing exceptional and memorable service. Overseeing Front Office and Food & Beverage operations, you will be integral to our daily operations. **Key Responsibilities** - Implement company programs and manage...