Gallery Host Manager

3 months ago


Nepean, Canada Hyatt Place Ottawa West Full time

**Description**:
**Job Overview**

As the Gallery Host Manager, you will be leading the Gallery Host Team, ensuring our guests are comfortable by providing exceptional and memorable service. Overseeing Front Office and Food & Beverage operations, you will be integral to our daily operations.

**Key Responsibilities**
- Implement company programs and manage the daily operations of the Gallery, (Front Desk, Bar and Kitchen) to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
- Interview, hire, train, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
- Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
- Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
- Comply with attendance rules and be available to work on a regular basis.
- Serve as a role model by demonstrating appropriate behaviors and encouraging similar conduct from the team.
- Supervise, manage, and provide guidance to employees; be capable of performing their duties in their absence.

**Required Skills and Qualifications**

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co
- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.

**We are committed to providing you with**:

- An exceptional benefit plan for eligible associates & your family members.
- Free parking and management meal account.
- Complimentary onsite gym access.
- Flexible scheduling to allow you to focus on what is important to you.
- Discounts with our Crescent managed properties in North America for you & your family members.
- Opportunity to grow with us.
- A workplace that you can be proud of, where you are valued, trusted and supported by the team.

At Hyatt Place Ottawa West and Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.


  • Gallery Host

    5 months ago


    Nepean, Canada Hyatt Place Ottawa West Full time

    **Description**: Is hospitality your passion? Are you interested in caring for others so they can be their best? Do you love the always changing, multi tasking, fast pace that is hotels? If yes, then this may be the role you have been looking for. As a Gallery host, you will be creating an experience for our hotel guests by offering them a larger than...

  • Host

    5 months ago


    Nepean, Canada Boston Pizza International, Inc. Full time

    **Host**: Hosts play the important role of being the first impression of the restaurant to our Guests. Smiling, and with an upbeat attitude, they ensure that our guests are seated based on their needs and the situation. They are responsible for acknowledging and thanking each and every Guest for their visit in a professional, sincere and friendly manner in...


  • Nepean, Canada Escape Manor Full time

    **Escape Room/Party Host. **Escape Manor, Ottawa's premier real life escape room experience, is looking to grow its team for its Escape Manor Junior location. If you are awesome, outgoing, and want to work in a fun and challenging environment, please submit your resume and cover letter to us ASAP! - Requirements:_ - Excellent communication skills - Ability...

  • Restaurant Host

    2 months ago


    Nepean, Canada Chances R Restaurant Full time

    Welcome to our exciting and dynamic restaurant! We're looking for a friendly, outgoing, and professional host to join our team. As a host at our restaurant, you'll be the first point of contact for our customers, so you'll need to have a warm and welcoming demeanour. You'll be responsible for greeting guests, taking reservations, managing the waitlist, and...

  • Restaurant Host

    6 months ago


    Nepean, Canada Chances R Restaurant Full time

    Welcome to our exciting and dynamic restaurant! We're looking for a friendly, outgoing, and professional host to join our team. As a host at our restaurant, you'll be the first point of contact for our customers, so you'll need to have a warm and welcoming demeanour. You'll be responsible for greeting guests, taking reservations, managing the waitlist, and...

  • Daytime Host(Ess)

    7 months ago


    Nepean, Canada Baton Rouge Hunt Club Full time

    **NATURE OF THE WORK** Do you always receive your friends at the door with a big smile? We've got the job for you! The host(ess) greets customers at the door with a smile and leads them back to their table or to the bar. You can perform a variety of tasks to make the customer experience more enjoyable and ensure they come back. **MAIN FUNCTIONS** - Take...

  • Experiences Manager

    5 months ago


    Nepean, Canada Escape Manor Full time

    **JOB SUMMARY**: The Experiences Manager is responsible for working in conjunction with the Management Team in all aspects of the business, focusing on the overall in-house guest experience, reservations, escape rooms, lounge games. responsible alcohol service (as applicable), inventory management, systems management, maintenance and upkeep of facilities,...


  • Nepean, Canada Escape Manor Full time

    *We love to see your awesome personality! Please let it shine in your cover letter! **Escape Room Host / Guest Services Representative.** Escape Manor Junior, brought to you by Ottawa's premier entertainment company, is getting ready to open its doors! If you are awesome, outgoing, and want to work in a fun and challenging environment, please submit your...


  • Nepean, Canada L'Occitane En Provence Full time

    **Who You Are**: Embark on a journey as a Seasonal Beauty Host with L’Occitane. Our Beauty Hosts immerse your senses in the warmth of Provence through personalized beauty moments. Our goal is to form genuine, trusted relationships with each guest while experiencing luxury through our iconic products. We are seeking an individual passionate about creating a...


  • Nepean, Canada Tailgators Full time

    **Tailgators** is looking for motivated restaurant and customer service professionals who are ready to join Ottawa's largest fast paced, all things fun, sports bar and billiards. **Our Team Is Interviewing For All Front of House Positions**: - Shift Supervisors & Managers - Servers - Bartenders - Hosts **Take Your Restaurant Career To The Next Level of...

  • Shift Leader

    6 months ago


    Nepean, Canada Putting Edge Full time

    **About us** **REPORTS TO**:Store Manager **PRIMARY RESPONSIBILITY** The Shift Leader’s primary responsibility is to ensure a great experience is delivered to every guest. The Shift Leader must lead their shift team by example and provide outstanding service to all guests. **SECONDARY RESPONSIBILITIES** - Set a clear example for all employees to...


  • Nepean, Canada Elevate Tech Solutions Full time

    **Job Title**: Threat and Risk Analyst **Location**: Ottawa, Ontario, Canada (100 Constellation Drive, Ottawa, Ontario K2G 5J9 or remotely within Canada as approved) **Position Type**: 1 Year contract **Hours**:37.5 per week **Key Responsibilities**: - Collaborate with project owners to plan, execute, and document Threat and Risk Assessments using...

  • Budtender

    5 months ago


    Nepean, Canada Stash & Co. - Recreational Cannabis Full time

    At Stash, it’s all about our guests. That’s where you come in, to guide them on their cannabis journey. It takes energy and confidence and teamwork. It takes authentic passion not just about cannabis products, but about making a customer’s day through knowledge, dedication and creativity. **What we’re looking for**: As a Stash & Co. employee,...


  • Nepean, Canada LensCrafters Full time

    **Contract**:cust_TypeOfContract **Compensation**:salaryMin **If you’ve worn a pair of glasses, we’ve already met.** We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over **150 countries** access to a global platform of high-quality vision care...

  • Medical Assistant

    5 months ago


    Nepean, Canada Appletree Medical Group Full time

    **Medical Assistant - 2948 Baseline Road, Ottawa** **Who We Are**: Appletree Medical Group is the most progressive multi-disciplinary medical group in Canada. We assist and manage the practices of Ontario’s best family physicians and specialists, including physicians offering virtual healthcare services. For over two decades, we have worked with bright...

  • Medical Assistant

    5 months ago


    Nepean, Canada Appletree Medical Group Full time

    **Medical Assistant - 1595 Merivale Road, Ottawa** **Who We Are**: Appletree Medical Group is the most progressive multi-disciplinary medical group in Canada. We assist and manage the practices of Ontario’s best family physicians and specialists, including physicians offering virtual healthcare services. For over two decades, we have worked with bright...

  • Medical Assistant

    5 months ago


    Nepean, Canada Appletree Medical Group Full time

    **Medical Assistant - **2948 Baseline Rd., Ottawa **Who We Are**: Appletree Medical Group is the most progressive multi-disciplinary medical group in Canada. We assist and manage the practices of Ontario’s best family physicians and specialists, including physicians offering virtual healthcare services. For over two decades, we have worked with bright and...


  • Nepean, Canada Meridian Credit Union Full time

    **Why Meridian?** At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are. **Find our story here**:About Meridian**: **Our Retail Banking Practice**: Our vision is to be recognized as the financial...

  • Medical Assistant

    5 months ago


    Nepean, Canada Appletree Medical Group Full time

    **Medical Assistant - 2948 Baseline Road, Ottawa** **Who We Are**: Appletree Medical Group is the most progressive multi-disciplinary medical group in Canada. We assist and manage the practices of Ontario’s best family physicians and specialists, including physicians offering virtual healthcare services. For over two decades, we have worked with bright...