Front Desk Agent
3 days ago
Front Desk Agent
**Reporting to**: Front Office Manager (FOM)
Hampton Inn & Suites Ottawa West is looking for a part time/full time Front Desk Agent to join our team. If you would enjoy working in the best work environment in the city, have the ability to identify and resolve guest related concerns, and are adaptable to changing demands, this opportunity will allow you to grow and develop your skills
**BASIC RESPONSIBILITIES**:
- Assist with the daily operations of the Front Desk, ensuring that every guest internal and external receives prompt and courteous service
- Maintain room security through effective policy and procedures regarding key control, guest check in, and handling incoming telephone calls
- Ensure effective check in and check out procedures are followed for details and standards
- Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, suites, rooms, packages, etc. are delivered
- Actively participate in the prompt and courteous handling of all guest requests, including but not limited to: check in, check out, reservations, telephone messages, inquiries, luggage, billing issues, and no show complaints
- Effectively communicate with co workers as needed, to insure that guest expectations are exceeded
- Maximize room revenue by following revenue management strategies and techniques as directed by the Front Office Manager
- Follows shift checklists to ensure all duties are completed in a timely manner
- Must maintain proper balance and knowledge of daily transactions and float responsibilities
**SKILLS, ABILITIES AND QUALIFICATIONS**:
- Able to work as a team player
- Highly organized and time efficient
- Related experience with Front Desk operations an asset
- High proficiency in operation of computers, experience using the OnQ reservation system an asset
- Able to handle difficult situations and accommodate special requests
- Professional in appearance and demeanor
- Excellent communication skills
- Able to maintain a flexible work schedule, including evenings and weekends
- Able to work effectively in a fast paced environment with mínimal supervision
- Ability to speak both official languages
**Salary**: $17.00 per hour
**Benefits**:
- On-site parking
Schedule:
- 8 hour shift
Work Location: In person
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