Fulfilment Operations Team Leader

2 months ago

Edmonton, Canada IKEA Full time

**Job ID**: 262970

**Date posted**: 21/10/2024

**Who you are**

You have a degree in either Economics, Supply Chain Management or Logistics or the equivalent in experience in a management capacity
- You have 2 or more years of management/ leadership experience in a high-volume distribution/ fulfilment, retail, logistics or similar organization
- Your management style can be summed up like this: open door, empowering, strategic and supportive
- You have experience working on various projects, leading in the unknown, increasing efficiencies and improving on existing practices and processes, all with Sustainability in mind (you’re basically a Lean Green machine)
- You are a total people-person and can strike up a conversation easily and build a rapport with your co-workers, matrix and external vendors
- You love to travel for work both domestically and internationally
- Knowledge of the furniture/ retail industry in Canada as well as previous experience with service fulfilment is an asset

**What you need to know**
- Developing and securing fulfilment of affordable core services offer which meets and even exceeds customer expectations.
- Responsible for you assigned teams performance to secure a high performing daily operations connected to service fulfilment on the market including planning, execution and follow up of operations, relevant negotiations, IWAY and legal compliance.
- Accountable for assigned team's performance to secure short-, mid-term and long-term development of existing service partners and that all internal and external service partners have the knowledge to perform their tasks to represent IKEA well and provide an excellent quality in the meeting with the customer
- Accountable for assigned team's performance in ensuring short and mid-term capacities and resources in the market's service fulfilment network to provide seamless shopping experience with great quality for the many people
- Accountable for assigned team's contribution to the implementation of the Customer Fulfilment sustainability agenda for Service Fulfilment.
- Collaborate with the Market Service Fulfilment Manager to lead, coach and develop assigned team to secure an inspiring and motivating environment where people and talent are continuously developed including long-term competence building, succession planning and diversity and inclusion.

**Together as a team**

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA

**Just So You Know**

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

- Wellness days (in addition to your vacation days)

Extended health, dental, and vision coverage (for you and your family)
- RRSP with IKEA contribution matching options
- Eligibility for our annual IKEA bonus incentive plan
- Flexible spending account
- Life insurance
- Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
- Parental leave
- Bereavement leave
- Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

The starting rate/salary for this position is $ 58,960.

In the IKEA world, this position is officially referred to as Fulfilment Operations Team Leader

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