Chick-fil-a Shift Leader

2 months ago

Edmonton, Canada Chick-fil-A South Edmonton Common Full time

Chick-fil-A South Edmonton Common is seeking highly motivated individuals to join our team as Shift Leaders. The Shift Leader role at Chick-fil-A South Edmonton Common is more than just a job, it’s an opportunity to learn and grow If you are a confident individual with exceptional leadership abilities and a genuine passion for the food service industry, this is an outstanding chance to advance your career. As a Shift Leader, your main responsibilities will involve overseeing and coordinating the delivery of exceptional food and ensuring the seamless operation of our restaurant. We are looking for driven, team-oriented, friendly and honest people to serve our Edmonton community. Team Members must be available a variety of weekdays and on both Friday and Saturday to fulfill our business needs. Come partner with us as we serve our community at Chick-fil-A’s first freestanding restaurant in Edmonton

**Our Vision**: To provide meaningful experiences for Guests and Team Members every day while consistently serving our community through hospitality and care.

**Our Values**: Integrity, Growth, Teamwork, Joy

Shift Leaders at Chick-fil-A South Edmonton Common are focused on providing excellent customer service to our Guests. We believe that a guest should consistently feel welcomed and cared for, while being served in a safe and clean environment.

**Responsibilities**:
As a Shift Leader, you will be responsible for all, but not limited to, the following:

- Managing and overseeing the daily operations of the restaurant during assigned shifts, including preparing shift set-ups and executing breaks
- Demonstrating exceptional customer service by leading and motivating the team to exceed Guest expectations
- Training and developing Team Members in accordance with company guidelines to ensure high-quality service and product knowledge
- Maintaining a clean and organized work environment, adhering to health and safety regulations
- Ensuring the completion of daily opening, closing, cleaning and stocking checklists
- Fulfilling the opening and closing operations of the restaurant
- Front of House Shift Leaders will count drawers and ensure cash management procedures are being followed
- Back of House Shift Leaders will ensure daily food and quality assessments are completed
- Identifying operational bottlenecks and identifying ways to solve issues
- Performing regular inventory checks and assisting with ordering supplies as needed
- Upholding the restaurant's vision, mission, culture and core values
- Upholding every aspect of our Winning Hearts Everyday strategy
- Upholding all Pathway training standards within the restaurant and providing on-the-spot coaching when required
- Possessing strong personal characteristics such as humility, and a willingness to collaborate and learn
- Performing physical activities such as lifting, balancing, walking, and handling materials and boxes
- Holding yourself accountable for fulfilling your role with integrity
- Arriving on time in a full uniform, ready to work
- Retaining, following and ensuring all restaurant policies, procedures and requirements in accordance with the Team Member Handbook and Pathway
- Performing any additional job duties assigned to support business demands and needs
- Attend leadership meetings
- Respond to guest inquiries

**Requirements**:

- Previous experience in a supervisory role in the restaurant industry preferred
- Must be legally allowed to work past 9 PM in Alberta
- Must be legally permitted to work in Canada
- Must be able to bend and lift up to 50lbs and perform physical activities such as lifting, balancing, bending, walking, handling materials, boxes, equipment, pots and pans, and navigating shelving both high and low
- Must be able to work outside and stand for prolonged periods of time
- Must be able to work in a fast-paced environment where multitasking is essential
- Must have excellent customer service and communication skills
- Must have strong attention to detail and ability to take direction and learn
- Must be able to meet minimum availability requirements
- Must be able to work within the hours of 9:00am to 11:30pm
- Must be able to meet minimum availability requirements - availability 5 days/week, 35 hours/week, including opening/closing 2x Monday-Thursday, opening/closing 2x Friday-Saturday, and providing flexibility with availability to help meet business needs
- Must have a reliable means of transportation and be able to arrive on time for work with consistency
- Food safety certification is required within 30 days of employment.

Work in a Chick-fil-A Restaurant

Here are some of the great benefits of working at Chick-fil-A:

- No Prior Experience Necessary: We are looking for those who have a heart to serve others.
- Flexible Hours: We will work with you to arrange your work schedule to honour other commitments like family, school, and sports.
- Closed Sundays: All Chick-fil-A restaurants are closed on Sundays so you can

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