Inside Sales, Reception and Customer Service

4 weeks ago


North York, Canada WOODCA DESIGN-SAPCI EXIM INC. Full time

**Job description**

**How you will contribute**:

- Communicate clearly and concisely with on-the-road customers to give instructions and assistance.
- Answer incoming and make outgoing customer telephone calls.
- Receive and resolve, within established guidelines, customer questions and concerns.
- Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheets, and all customer problems relating to operations and coordinate with sales.
- Track customer information and concerns and enter data into the database.
- Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
- Maintain new account files.
- Work with supervisors to ensure that all missed stops and special pick-ups are completed daily.
- Provide timely and accurate information regarding missed stops or other customer concerns.
- Generate call-in work orders for drivers
- Take web requests and process payments by phone.
- Process customer payments via the Internet or telephone and take cash payments as needed.
- Enter new subscription residential accounts into the system.
- Complete verification form, service agreement, and pricing matrix on all commercial accounts for changes, new and canceled.
- Key all new/canceled accounts into the Odoo system and verify them in the system.
- Assist in completing the Affirmative Action log for all applicants.
- Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors.

**What will make you successful?**
- High School Diploma or GED.
- One (1) to Two (2) years of customer service call center experience.
- Ability to implement solutions to general and specific customer concerns.
- Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.
- Knowledge of using CRM system (Odoo)
- Possess good organizational skills and record-keeping skills.
- Possess the ability to speak and communicate effectively with customers and employees both verbally and in writing.
- Proficient in Microsoft Outlook, Microsoft Word, and Excel.
- Good problem-solving ability.
- Excellent data entry skills.

Thank you for your interest. Only those selected for an interview will be selected.
- WoodCaDesign is an equal-opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. We will work with you in an effort to ensure that you are able to fully participate in the process._

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$22.00 per hour

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- 8:00 am to 5:00 pm

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

**Salary**: $20.00-$22.00 per hour

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)
- Inside sales: 1 year (preferred)

Work Location: In person

Expected start date: 2023-08-22



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