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Inside Sales Manager

1 month ago

North York, Canada VentureTech Solutions Full time

We are immediately seeking a hands-on and analytical **Call Centre** **Manager/Sales Manager **to fill a critical role within the company. The **Call Centre** **Manager/Sales Manager **will be working on optimizing business processes with a focus on increasing revenue, reducing costs, increasing team's efficiency, and improving client experience. The position will ensure front line product and service delivery in our **call centre **through managing the day-to-day activities of the client experience team in a fast paced, target driven sales environment. **This is an excellent opportunity for a smart, ambitious, analytical, solutions-oriented team player with polished communication skills who is eager to take on a leadership role.**

So, if you have the desire to innovate and have always wanted to be part of a tight entrepreneurial team, this is your chance.

**RESPONSIBILITIES**:

- Achieving targeted revenue and client conversion ratios in our **call centre**:

- Drive the delivery of existing products and services to achieve and exceed revenue targets.
- Develop and implement new products and existing product enhancements to create new revenue and service opportunities for the organization.
- Gain insights from data by developing actionable reports, metrics, and KPIs. Lead improvement initiatives to ensure goals are met that support achievement of company financial objectives and client satisfaction.
- Improve the operational systems, processes and policies in our **call centre** in support of the organization's mission - specifically, support better management reporting, information flow and management, business process and organizational planning.
- Play a significant role in long-term planning, including an initiative geared toward operational excellence.
- Ensure compliance with the company's policies while maintaining the highest level of client satisfaction.
- Work with technology, accounting, and other company departments to ensure data integrity across all company's systems. Standardize, document, and improve operating procedures.
- Comprehensive lead management, including monitoring and reporting lead performance.
- Coaching and mentoring **call centre** team on performance improvement and prospect management
- Hiring, Training, and team development
- Managing performance standards and conducting staff evaluations.
- Working closely with executive management team to ensure effective inter-departmental alignment.

**QUALIFICATIONS**:

- Bachelor's degree in a business-related field is required.
- **Extensive experience with call centre infrastructure and technology required.**:

- Experience of working in CRM, ERP or similar enterprise-class systems. Prior experience with IT-related projects like system upgrade or new implementation is a plus.
- Strong analytical skills and experience working with large and complex data sets including exporting, merging, organizing, analyzing and transforming data into actionable information. Strong Excel skills are required.
- Must demonstrate leadership, judgment, and ability to resolve complex situations with employees, clients, and vendors. Experience working in entrepreneurial organizations or within cross-functional project groups is a plus.
- A team player with proven ability to wear multiple hats and thrive in fast-pace environment.
- Strong project management skills.
- Track record in identifying opportunities and implementing process improvement initiatives throughout professional career.
- Good written and verbal communication skills with strong interpersonal skills
- Must be very versed in KPI's systems, Metrics, Quality Assurance and Compliance

Keywords: Call Center, Financial Services, Inside Sales, Call Center, Financial Services, Inside Sales, Call Center, Financial Services, Inside Sales, Call Center, Financial Services, Inside Sales, Call Center, Financial Services, Inside Sales,

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