Current jobs related to Customer Service Representative - SaintLaurent - Fiberlinks Textiles

  • Customer Service Representatives

    3 months ago

    Saint-Laurent, Canada Lanctot Ltée Full time

    **WHY CHOOSE LANCTÔT?** Since 1953, Lanctôt Ltée has been a Canadian family business specializing in the distribution and production of high-end products and brands in 7 industries: Skiing, Cycling, Golf, Outerwear, Team Sports, Fashion and Optic. THE BENEFITS: - Group insurances after 3 months - RRSP program with employer contribution after 1 year - A...

  • Customer Service Representative

    3 months ago

    Saint-Laurent, Canada W. Ralston Full time

    **W. Ralston is one of North America’s market share leaders and largest manufacturer of plastic products.** **Job Offer: Customer Service Representative (English is a must)** We are thrilled to announce a fantastic opportunity for an enthusiastic and goal-driven individual to join our team as an Customer Service Representative. As a key member of our...

  • Customer Service Representative

    4 months ago

    Saint-Laurent, Canada Spector & Co Full time

    We are URGENTLY looking for a Customer Service Representative in our Customer Success Department. If you are passionate, self-motivated and would like to work for a dynamic and leading company in the promotional items industry, we want to meet you!! In this role you will be part of the front line inside team at Spector & CO, helping customers with their...

  • Customer Service Representative

    3 months ago

    Saint-Laurent, Canada Spector & Co Full time

    We are looking for a **Customer Service Representative** in our Customer Success Department. If you are passionate, self-motivated and would like to work for a dynamic and leading company in the promotional items industry, we want to meet you!! In this role you will be part of the front line inside team at Spector & CO, helping customers with their...

  • Customer Service Representative

    4 weeks ago

    Saint-Laurent, Canada Mohawk Industries Full time

    Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to...

  • Customer Service Representative

    3 months ago

    Saint-Laurent, Canada White Label Management Full time

    _**We are looking for people to join our growing team!**_ Customer service representatives help our customers by providing product and service information and resolving technical issues. **Responsibilities**: - Answer incoming calls and customer questions related to our products and services - Follow up on delivery and shipment of parcels with the...

  • Customer Service Representative

    3 months ago

    Saint-Laurent, Canada White Label Management Full time

    _**We are looking for people to join our growing team!**_ Customer service representatives help our customers by providing product and service information and resolving technical issues. **Responsibilities**: - Answer incoming calls and customer questions related to our products and services - Follow up on delivery and shipment of parcels with the...

  • Customer Service Representative

    3 months ago

    Saint-Laurent, Canada White Label Management Full time

    _**We are looking for people to join our growing team!**_ Customer service representatives help our customers by providing product and service information and resolving technical issues. **Responsibilities**: - Answer incoming calls and customer questions related to our products and services - Follow up on delivery and shipment of parcels with the...

  • Customer Service Representative

    3 months ago

    Saint-Laurent, Canada PROHIBITION Full time

    Have you wanted to be part of the Cannabis industry? Well now is your chance! We are both, the largest distributor and franchise retailer of cannabis smoking accessories in Quebec! We are currently hiring for the position of Customer Service Representative. We are looking for a motivated, bilingual, and well-spoken individual to join our team. The Customer...

  • Customer Service Representative

    3 months ago

    Saint-Laurent, Canada PAL Airlines Full time

    At - **PAL Airlines** we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting...

  • Customer Service Representatives

    4 months ago

    Saint-Laurent, Canada Lanctot Ltée Full time

    **WHY CHOOSE LANCTÔT?** Lanctôt Ltée is a Canadian family-owned company specializing since 1953 in the distribution and production of high-end brands in several industries: Skiing, Cycling, Team Sports, Optics and Apparel (golf, outdoor & fashion).At Lanctôt, we love sports, we love good products, and we are driven by challenges! Our company is always...

  • Customer Service Representatives

    3 months ago

    Saint-Laurent, Canada Lanctot Ltée Full time

    **WHY CHOOSE LANCTÔT?** Lanctôt Ltée, a family business specializing in the distribution and production of high-end products and brands in the Sports and Optical industries, is growing in fast speed, and our HR department is brand new. So, you will find yourself within a fast-paced environment where there’s a ton of opportunities for you to learn and...

  • Customer Service Representatives

    3 months ago

    Saint-Laurent, Canada Lanctot Ltée Full time

    **WHY CHOOSE LANCTÔT?** Lanctôt Ltée, a family business specializing in the distribution and production of high-end products and brands in the Sports and Optical industries, is growing in fast speed, and our HR department is brand new. So, you will find yourself within a fast-paced environment where there’s a ton of opportunities for you to learn and...

  • Bilingual Customer Service Representative

    3 months ago

    Saint-Laurent, Canada Keir Surgical Full time

    **Représentant(e) du service à la clientèle bilingue** Le poste de représentant(e) du service la clientèle est un poste à temps plein et poste horaire. Vous relèverez du directeur général et vous devrez accomplir les tâches suivantes: - Participe activement en tant que membre d'une équipe de service client de quatre personnes qui travaille en...

  • Customer Service Representative

    3 months ago

    Saint-Laurent, Canada Dart Aerospace Full time

    **Position **:Customer Service Representative **Location**: 9900 Cavendish, Suite 310, Saint-Laurent, QC H4M 2V2 **About Dart** DART provides industry-leading design, manufacturing and market-certified solutions for the helicopter and aerospace industry. With an impressive line-up of over 1,100 STCs, DART offers a comprehensive portfolio of mission...

  • Customer Service Representative

    3 months ago

    Saint-Laurent, Canada Penske Truck Leasing and Logistics Full time

    **Position Summary**: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, manage service scheduling system and executing daily shop administrative tasks such as phone service and filing. **We Offer You**: Penske values the well-being of our employees and their...

  • Bilingual Customer Service Representative

    3 months ago

    Saint-Laurent, Canada Spector & Co Full time

    We are URGENTLY looking for a bilingual Customer Service Representative in our Customer Success Department to cover our Quebec and Eastern Canada sales regions. If you’re passionate, self-motivated and would like to work for a dynamic and leading company in the promotional items industry, we want to meet you!! In this role you will be part of the front...

  • Customer Service Representative

    4 weeks ago

    Saint-Laurent, Canada Groupe Touchette Inc. Full time

    The **Customer Service Representative (CSR)** will support clients and will be an ambassador of an open and collaborative sales culture. **ASSIGNED RESPONSIBILITIES** - Offer exceptional customer service at all times; - Answer inbound client calls in order to promote the product lines offered by the company or propose alternatives; - Enter all client orders...

  • Bilingual Customer Service Representative

    3 months ago

    Saint-Laurent, Canada Brewers Supply Group Full time

    **Brewers Supply Group (BSG) is looking for a Bilingual Customer Service Representative to join our team in Eastern Canada.** **As a leading supplier in the craft beer, wine, and distilling industries, we are looking for an individual passionate about customer service. This position offers a unique opportunity to be a part of the growing Craft Brewing...

  • Customer Service/inside Sales Representative

    3 months ago

    Saint-Laurent, Canada IDN-Canada Full time

    **IDN-Canada** is a leading security and door hardware distributor providing security products, access control solutions and more to security professionals across Canada. As part of a network of over 50 locations, IDN-Canada strives to offer customers the strength and buying power of a national organization along with local product availability and personal...

Customer Service Representative

4 months ago

SaintLaurent, Canada Fiberlinks Textiles Full time

Fiberlinks Textiles, a fast-growing leading distribution company located in Ville Saint Laurent is looking to expand its team with the addition of a Customer Service Representative.

The job responsibility will include but are not limited to:
**ROLE & RESPONSIBILITY**

This role is responsibleto ensure that all customers’ orders are received, qualified, approved, tracked and shipped out in a timely and complete fashion. Customer care assumes that any and all customer requests relating to the processing of an order are arranged for by the customer care/service agent. In addition, any and all direct communication with a customer allows for a potential sales opportunity, it is important that all of our customers have all promotions, new product and special items explained in a way that ensures they have been fully serviced.

**CUSTOMER SERVICE**
- Retrieve and process all orders via all means possible
- Track all orders and ensure that they are delivered complete and on time, and if not manage customer consequence
- Check all credit file
- Learn and be proficient in all customer processes and the tools they use
- Check all inventory for customer orders when required
- Track backorders for accounts that require that we do
- Ensure all notes/memo on orders are transferred to the PS
- Manage and track the REQUEST/RUSH listing
- Check all price changes by customer, by product as identified by senior sales analyst
- Track all customer communication and record it on their customer file/ensure inside sales has the information
- Meet daily with sales executive in order to confirm all orders are as expected
- Determine corrective actions are followed through
- Act as back up for customer service personnel or customer care when on vacation or on leave
- Act as a resource for sales agents when appointed by management
- Support local trade shows by preparing information
- Support all sampling and major customer visual needs; catalogues, sales sheets etc.
- Support all customer requests in general as required by sales executive

**CUSTOMER CARE**
- Collaborate with inside sales to maintain customer profiles for each of the qualified accounts and account groupings
- Ensure all major account order protocols are recorded in customer files and maintain
- Develop the order processing protocol for all Symak Ind. accounts and maintain
- Manage all customer listings
- Maintain all major planograms, product files and item listings for all ind. Accounts again in customer files
- Track all special discounts for promotions by customer or customer grouping
- Inside sales will provide list of accounts that need called re: new product, pre booking, trade show orders, and general follow up
- Act as point of contact for warehousing and transport regarding order processing/priority
- Act as a resource for sales reps. Supporting them in realization of their sales goals by customer
- Build the list all buyers, replenishment managers and others and define their roles for each major account and add to protocol and add to customer profile
- Report on all out of stock, or special orders or significant increase in orders vs what was planned
- Responsible for certain communication to reps when required or directed by VP BD
- Responsible for e blasts, and other specific mailings
- The above tasks and activities may not be an exhaustive list, it is a guideline for the basic activities covered with this role and aligned with the corporate business’ mission and vision. This role will do all that is required within the official work hours allotted to support the sales effort for Fiberlinks Textiles Ltd. _

**Qualifications**
- 5 years min customer service experience dealing with value-oriented retailers
- Solution provider
- Personable and superior interpersonal skills with customer and internal clients
- Ability to prioritize
- Excellent excel and systems capability
- Influencer
- Good negotiation skills

Bilingual is a must

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- RRSP match

Schedule:

- Monday to Friday

Work Location: In person