Technical Specialist

2 weeks ago

Toronto, Canada The Co-operators Full time

**Position Overview**:
**Company**:CGL

**Number of Positions**: 1

**Language**: This role operates in English.

**Work Model**:Hybrid

**Alternate Title**: n/a

**Additional Information**:
**The Opportunity**:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

The Emerging Business Model (EBM) Tech team exists to deliver contextually relevant financial security that delight customers and partners in their moment of need. We design, build, and deliver digital first platform and services that enable data differentiated and hyper-personalized insurance propositions within ecosystem partners‘ experiences. When you join EBM Tech, you’ll instantly become a key member of an agile, energetic, and ambitious digital platform engineering team. If you like the idea of engineering innovation at scale through digital, analytics, automation and contributing to a wide variety of next-gen integrated propositions, we think you’ll love working at EBM Tech

The Technical Specialist ensures the availability, stability, integrity and efficient operation of complex technologies deployed within the innovative EBM platform. With a focus on developing and managing technical tickets resolution (aka Triage) process for innovative EBM platform, the incumbent will ensure that technical services in that area are provided to clients to meet both the current and future business needs, and that defined service levels for performance and availability are being met. This includes research, design, implementation support, complex incident response, project consulting, and ongoing maintenance. This role also provides guidance to others.

**How you will create impact**:

- Act as a central point of contact for complex operational and platform issues and be responsible for the proactive management of technical problems from their inception to resolution.
- Coordinate with other teams and/or external partners and service providers to ensure successful implementation of system software and/or hardware solutions, investigating issues/conflicts in test and in production and integrating changes as applicable across the group of companies.
- Coordinate and manage complex technical incident and problem resolution within various production and test environments by conducting research, investigation, and diagnosing and recommending solutions.
- Develop and establish operational processes and procedures to monitor and control various production and test environments.
- Provide technical leadership and consultation to internal customers and external partners on complex projects as the key representative of a given technology domain.
- Provide training and mentoring to peers and clients as required, ensuring team members are aware of existing or new processes.
- Participate in change management processes to ensure clients are notified of system changes and that IT change procedures are followed for approving and implementing changes.

**How you will succeed**:

- You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
- You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
- You have strong communication skills to clearly convey messages and explore diverse points of view.
- You build trusting relationships and provide guidance to support the development of colleagues.

**To join our team**:

- Degree in Computer Science, or equivalent technical experience.
- 5+ years of work experience in a technical environment.
- Familiar with operational processes, such as change and incident management.
- Skilled at working on all phases of systems/operational upgrades and enhancements.
- Competent knowledge of incident management tools
- Strong communication skills to clearly convey messages and bring diverse points of view to consensus.

**What you need to know**:
**What's in it for you?**:

- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

**Interested in applying?**:
Co-operators is focused on fostering an inclusive, equitable and accessible work environment and we encourage individuals from all identity groups to apply. If you req

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