Technical Writer

2 weeks ago

Toronto, Canada Cleo Consulting Full time

**Assignment: RQ06309 - Technical Writer - Senior**

**Start Date: 2023-12-01**

**End Date: 2024-03-29**

**Organization: Ontario Health**

**Extension # of Days: 164.00**

**Ministry: Ontario Health**

**# Business Days: 81.00**

**Title: RQ-2023-005960 - Technical Writer - Senior**
**Assignment Type: This position is currently WFH. Once OH staff are required to return to the office, the resource under this request will be required to work onsite as well.**
**Must haves**:

- 5+ years' experience in the creation of technical project and user documentation, including procedures at the specified experience level with electronic health-related projects, ideally with experience deploying clinical software systems
- Experience with a wide range of technical writing methods, tools and techniques and knowledge of industry standards and best practices
- Experience working in the public sector, preferably in a health care setting
- Experience with and knowledge of Project Management concepts (e.g. project goals, risk, scope, participant roles, planning and quality management)
- Excellent communication skills both verbal and written, collaborative and strong stakeholder engagement skills.
- Time Management, with the ability to manage tight deadlines and prioritize multiple project deliverables
- Documentation experience that includes copyediting, style, content, consistency, etc.
- Assess, define, implement, and monitor documentation management practices as required and appropriate for the project, in conjunction with applicable Ontario Government standards, including template design and maintenance; version and change control; naming conventions; and official repository(ies)
- Skilled at using standard technical writing tools such as Microsoft Office and/or Adobe Technical Communication Suite

**Description**
Ontario Health assets including laptops and related equipment cannot be removed from the province of Ontario without prior written approval from Ontario Health.

**Deliverables include**:
Define and document use cases applicable to the Health DataSphere Health Data Utility Develop a comprehensive creation of technical project and user documentation pertaining to conceptual architecture design and implementation roadmap for the Health Data Utility that captures:

- the clinical data flows essential to the front-line delivery of patient centered integrated care to the people of Ontario
- the access and use of health data for population and public health program as well as health system management
- Health System Planning and Research
- patient control of access to their clinical data (patient-oriented architecture)
- the logical design for a working implementation with foundational technologies in alignment with select aspects of the conceptual architecture Collaborate with existing OH architecture teams and portfolios to build on existing architecture related to the data utility concepts.
**Responsibilities**:

- Creates professional technical project and user documentation, including systems and operational procedures
- Organize content into web-based format for internal / external audiences.
- Research on leading practices for user friendly web -based content building
- Producing high-quality documentation that is appropriate for its intended audience.
- Working with internal teams on product and documentation requirements
- Writing easy-to-understand user interface text, online help and developer guides.
- Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
- Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
- Write easy-to-understand user interface text, online help and developer guides.
- Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
- Create and maintain the information architecture.
- Desired Skills:

- Knowledge and experience with tools for the creation, distribution, and maintenance of project and user documentation in particular Microsoft Office, Adobe Acrobat and screen capture/graphic manipulation software
- Strong interviewing and listening skills to capture necessary information
- Experience and ability to create a glossary or list of terms and definitions
- Ability to create feedback forms/tools to gather information from architects and other stakeholders as required
- Experienced in creating content and graphics that effectively communicate conceptual, procedural, and reference information for end-user administration, installation and configuration guides and online help

**Required Skills**:

- Knowledge and experience with at least one platform
- Knowledge and experience with communications protocols
- Experience with Ontario Government standards for documentation
- Knowledge and experience with tools for the creation, distribution and maintenance of project and user documentation
- Excellent verbal and written communicatio

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