Customer Service Rep Tier 1

2 weeks ago

Ottawa, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

On the Tier 1 Commissions Team supporting the Advisor Service Centre, we work with Sun Life Financial Distribution (SLFD) to provide knowledge and expertise on the advisor compensation model and processes.

On a call, you will decide the best way to help the advisor/leader by listening carefully & asking the right questions to find out exactly what they need. When you can‘t handle the question yourself, you may need to send the issue on to a specialized team, keeping the advisor/leader informed of the next steps.

**What will you do?**
- You will be the first line of support for SLFD advisors and leaders to provide compensation support in English and French.
- You will process, update and answer inquiries related to advisor compensation.
- You will process manual components of advisor compensation and complete commission system verifications.
- You will process advisors of record changes for SLFD.
- You will work as part of a team, proactively prioritizing work and coming up with continuous improvements to work more effectively.

**What do you need to succeed?**
- Bilingualism French and English, written and spoken
- Bilingualism (French, English) required
- management of English-speaking employees outside Quebec
- Excellent communication and customer service skills
- Availability to shift hours on a weekly basis to support the Tier 1 Commissions queue line
- Knowledge of SLFD and the advisor compensation model would be an asset

**What’s in it for you?**
- Competitive salary and bonus structure influenced by market range data
- Pension, stock and savings programs to help build and enhance your future financial security
- Flexible Benefits from the day you join to meet your needs and those of your family
- An environment of continuous learning and improvement
- A friendly, collaborative and inclusive culture
- Work from home opportunity

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
39,000/39 000 - 53,800/53 800

**Job Category**:
Sales - Distribution Support

**Posting End Date**:
23/03/2023

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