Customer Service Manager

1 month ago


Scarborough, Canada WATSON SAMAHA HVAC INC. Full time

Tasks:

- Receiving and placing customer service telephone calls
- Mainining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Ordering required parts for technicians to complete service calls.

**Skills**:

- Computer skills: Data entry through service software and excel
- Excellent communication skills
- Familiarity with customer service standards and processes.
- Ability to handle stress to operate under deadlines

Other:

- Residential HVAC knowledge is a big plus
- 3 moths probationary period

**Salary**: $21.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Scarborough, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 3 years (required)

**Language**:

- English (required)

Work Location: One location

Expected start date: 2023-01-02



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