Inbound Call Centre Representative

1 week ago


Scarborough, Canada Zedd Customer Solutions Full time

**Inbound Call Center Customer Service and Sales**

**ABOUT ZEDD CUSTOMER SOLUTIONS**

Zedd Customer Solutions is a Canadian owned and operated outsource contact center services provider. Our success can be attributed to the dedication, hard work, and service excellence delivered every day by our talented team of contact center professionals

Zedd Customer Solutions is expanding and invites you to join our amazing team of ambitious call center professionals.

You will join a friendly environment where we all work together to create a fun and exciting atmosphere. Zedd cares about your success and provides side by side coaching, re-training/up-training programs and job shadowing.

***

We are looking for highly motivated and enthusiastic professionals who excel in fast paced environments to work on an inbound customer service and sales program.

Working in the call center you will be responsible for answering inbound calls and supporting customers with their credit card activation, basic account maintenance, as well as upselling additional products and services.

This position is located in our Scarborough office in the Markham Rd. and Hwy 401 neighborhood on Milner Ave.

**ESSENTIAL FUNCTIONS**:

- Handle inbound telephone calls.
- Work in a fast paced environment and have the ability to adapt quickly.
- Consistently meet established program sales targets.
- Immediately and effectively provide exceptional customer service levels to resolve customer concerns and inquiries.
- Contact new and existing customers to promote products and services directly from our client’s database.
- Offer feedback to the program supervisor based on errors or improving results.
- Maintain a positive and productive attitude.
- Be available Monday to Friday from 8:00 AM to 8:00 PM EST and Saturday from 9:00 AM to 5:00 PM EST.
- Demonstrate initiative and work in a team environment.
- Attend and actively participate in all required training programs

**WE ARE PROUD OF OUR EMPLOYEES AND SUPPORT THEM BY OFFERING**:

- Company paid training
- Work environment that supports our employee’s career path
- 4% vacation pay directly deposited
- Paid holidays
- Medical, dental and vision coverage.
- Life insurance and long term disability coverage.
- Employee appreciation and recognition events throughout the year.
- Promotions from within the company.

**KEY ATTRIBUTES REQUIRED**:

- Excellent verbal and written English communication skills.
- Prior customer service and sales experience is an asset
- Enjoys working in a team environment
- Effective listening skills
- High school diploma or equivalent
- Satisfactory criminal and credit record check

**COMPENSATION**:
$16.55 per hour

Benefits also available

**Job Types**: Full-time, Permanent

**Salary**: $16.55 per hour

**Benefits**:

- Casual dress
- Commuter benefits
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



  • Scarborough, Canada Zedd Customer Solutions Full time

    **Inbound Call Center Customer Service and Sales** **ABOUT ZEDD CUSTOMER SOLUTIONS** Zedd Customer Solutions is a Canadian owned and operated outsource contact center services provider. Our success can be attributed to the dedication, hard work, and service excellence delivered every day by our talented team of contact center professionals Zedd Customer...


  • Scarborough, Canada Zedd Customer Solutions Full time

    **Inbound Call Center Customer Service and Sales** **ABOUT ZEDD CUSTOMER SOLUTIONS** Zedd Customer Solutions is a Canadian owned and operated outsource contact center services provider. Our success can be attributed to the dedication, hard work, and service excellence delivered every day by our talented team of contact center professionals Zedd Customer...


  • Scarborough, Canada Oxford College of Arts, Business and Technology Full time

    Oxford College is actively seeking Contact Centre Representatives. Working as the first line of contact, your welcoming personality and call centre experience will provide prospective students with guidance to start the admissions process with our college. The Contact Centre Representatives role is to establish primary contact with customers, log customer...


  • Scarborough, Canada Centennial College Full time

    Job Number: - J0723-1725- Job Title: - Call Centre Specialist- Job Type: - Permanent PT Support (Regular)- Bargaining Unit: - PT Support- School/Department: - Student Experience & Success- Campus/Location: - Progress- Pay Range: - $26.45 - $33.23/Hour- Hours/Week: - 24- Shift Schedule: - Shifts can take place between 8:30 am 4:45 pm- Date Posted: - July 26,...


  • Scarborough, Canada Zedd Customer Solutions Full time

    **Job description** Office Janitor COMPANY: ZEDD Customer Solutions A Canadian owned and operated Outsource Contact Centre Services provider. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact centre professionals. We understand our clients’ need for outstanding...


  • Scarborough, Canada Meta Centre Full time

    **About us - Meta Centre** - **A place where ALL abilities can thrive! We have been providing support services for over 30 years and have grown to 5 Day Programs, 22 Residences, as well as Respite and Supported Independent Living services in multiple locations in the GTA. We tailor all programming to respect and meet the individual needs of people with...

  • On Call Coordinator

    3 days ago


    Scarborough, Canada TransCare Community Support Services Full time

    **Position Overview**: Responsible for scheduling and coordinating client services, after regular business hours, to ensure a high level of client, partner and worker satisfaction. The position entails direct contact with clients, and managing their needs. **TransCare Community Support Services is a charitable not-for-profit corporation dedicated to...

  • Sales Representative

    14 hours ago


    Scarborough, Canada Cintas Full time

    **Requisition Number**: 168361 Cintas is seeking a Sales Representative - Uniform to focus on new business-to-business account development in our Uniform Division. Responsibilities include prospecting, cold calling, setting appointments with prospects, presenting programs and meeting a sales quota. Sales Representatives will also transport samples of...


  • Scarborough, Canada Liquidatorz Inc. Full time

    **Sales Representative** Liquidatorz is a full service professionally restaurant equipment company located in Toronto, ON providing outstanding service for our clients for over 25 years. We provide the highest quality restaurant/food/cafe/bakery, catering, deli and more equipment. We also offer the best rates on construction services and build out for...


  • Scarborough, Canada Liquidatorz Inc. Full time

    **Sales Representative** Liquidatorz is a full service professionally restaurant equipment company located in Toronto, ON providing outstanding service for our clients for over 25 years. We provide the highest quality restaurant/food/cafe/bakery, catering, deli and more equipment. We also offer the best rates on construction services and build out for...

  • Sales Representative

    13 hours ago


    Scarborough, Canada Liquidatorz Inc. Full time

    **Sales Representative** Liquidatorz is a full service professionally restaurant equipment company located in Toronto, ON providing outstanding service for our clients for over 25 years. We provide the highest quality restaurant/food/cafe/bakery, catering, deli and more equipment. We also offer the best rates on construction services and build out for...


  • Scarborough, Canada DBNC Group Inc. Full time

    **Bid13 Online Storage Auctions **is looking for a ** Sales Development Representative **to grow the base of the storage companies that are using our web platform to auction off their abandoned storage lockers. We are looking for a self starter who can design a strategy to onboard large accounts and together with your team implement that strategy. **APPLY...


  • Scarborough, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Scarborough, Canada PCI Groups Full time

    **Business Development Representative** PCI Groups is a Scarborough, ON-based company that provides innovative, cost-effective and highly efficient solutions for the construction industry. We are looking for a Business Development Representative to build and maintain relationships with existing and potential customers in the construction...


  • Scarborough, Canada YMCA of Greater Toronto Full time

    Hourly Rate: $18.71 - Check out the YMCA’s total compensation package! Location: Scarborough Milner YMCA Emp & Immigrant Services - 10 Milner Business Court Suite 600 Work Hours: 30 hours per week Employment Type: Contract Part Time Hourly Number of Vacancies: 01 Anticipated Start Date: June 01, 2024 Deadline to Apply: May 17, 2024 by 5 pm **Be the...

  • Sales Representative

    14 hours ago


    Scarborough, Canada Merrithew International Full time

    **Sales Representative, D-A-CH** **Job Description: April 2024** **Reports to: Senior Sales Manager, Europe** - **This is bilingual role (German and English languages are mandatory)**_ **Position Overview**: Reporting to the Senior Sales Manager, Europe, this individual is responsible for managing the day-to-day sales activities for assigned Accounts and...


  • Scarborough, Canada NAPA Auto Parts Full time

    **Company Description** Be part of a community of authentic, proud and trusted people** Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. we believe we don’t just deliver car and heavy vehicle parts all...


  • Scarborough, Canada Centre for Inclusive Economic Opportunity, Golden Mile (CIEO) Full time

    **Request for Proposal**: Consultant to facilitate a full-day Board Retreat in April 2024 for the Centre for Inclusive Economic Opportunity, Golden Mile (CIEO). **Background** CIEO was founded in 2020 by 10 community organizations to expand economic opportunities for residents of the Greater Golden Mile (GGM) area of Toronto. It builds on the Inclusive...


  • Scarborough, Canada PC & Network Friends Consulting Full time

    **PC & Network Friends Consulting** is seeking shipping and receiving clerk to join our team. The shipping and receiving clerk is responsible for performing a variety of shipping and receiving tasks under general supervision. **Responsibilities**: - Read shipping orders to determine quantity and type of transportation needed - Pick orders for shipment and...


  • Scarborough, Canada Remax West Scarborough Branch Full time

    **PREFFERED METHOD OF COMMUNICATION IS THROUGH EMAIL** Our Real Estate Office is looking for a professionally committed and **punctual full-time receptionist.** **Requirements**: - You must have exceptional organizational and customer service/people skills -Knowledge of Microsoft Office, Brokerbay, TREB/STRATUS, Webforms/Authentisign -Exceptional phone...