Supervisor Plan Member Administration

3 weeks ago

Halifax, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**The opportunity**

**Key Accountabilities**:

- Manage the day-to-day operations of the Plan Member Administration team; this includes resourcing, coaching and motivating staff members through regular feedback, recognition and identifying development opportunities.
- Act as the point of contact for escalated requests from both internal and external customers.
- Identify client needs, issues and perceptions and develop action plans to ensure a positive client and member experience
- Coordinate operational functions such as scheduling, planning, processes and quality controls, across multiple teams globally.
- Seek out new opportunities and participate directly in continuous improvement projects.
- Identify service, cost and employee experience improvement opportunities and create action plans to address these
- Support the financial efficiency of PMA through effective management of employee productivity and other expense control mechanisms

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- You are an experienced, sought-after leader with a proven track record of attracting talent, motivating your team and driving employee engagement
- You are an approachable leader who acts with integrity and lives our values
- Successful experience supporting client Service Level Agreements, including intraday, daily, weekly and monthly targets
- Comprehensive knowledge of Group Benefits is an asset
- You learn fast. You pick up new ideas, concepts, technologies, and tools easily
- You are dedicated to continuous improvement, including digitization, innovation and automation
- You are accountable - you make it happen, you own it and you find solutions
- You strive to delight customers, their needs and their experience in doing business with us. You put the customer at the center of everything you do; and you treat our internal customers just the same
- You are a master communicator - you can clearly articulate business needs between technical and non-technical resources as well as present strategy and vision to senior management
- You are resilient, can adapt to change and lead others through change
- You are a strategic thinker with the ability to think conceptually beyond day-to-day business realities and to effectively consider downstream impacts
- You have a proven ability to collaborate and negotiate with various stakeholders with competing priorities, and you maintain your composure and best-self during challenging times or challenging interactions
- You take care in balancing risk
- You’re comfortable driving solution progress forward - even when your team doesn’t have all the answers yet
- You are comfortable creating and managing resource assignments/scheduling

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer**

**Salary & Benefits**

The annual base salary for this role is listed below.

**Primary Location**

Halifax, Nova Scotia

**Salary range is expected to be between**

$52,650.00 CAD - $87,750.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short

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