Residence Life Coach

7 months ago

Hamilton, Canada Columbia International College Full time

Founded in 1979, Columbia International College (CIC) is the largest boarding high school in Canada. During our 44 years of history, parents from over 120 countries have placed their children in CIC’ care.

CIC offers the Total Care Education System to support students to achieve their goal of getting into a post-secondary institution of their choice. Our Total Care Education provides services that can support international students to meet their Academic, Social, Emotional and Physical needs.

**Responsibilities**:

- Communicate and become familiar with all the students in residence as soon as possible, while maintaining a positive warm rapport with each member of the residence community
- Assist and support students’ adjustments to life in Canada and the Hamilton community
- Coordinate, promote, and lead activities in order to provide a sense of community for all students
- Develop relationships with students to promote their academic, social, emotional and physical well-being (ASEP check).
- Participate in family groups to monitor students through ASEP check
- Liaise with Residence Life Supervisor(s) in regards to any student issues or concerns
- Communicate in a collaborative, cooperative, and solution-based manner with a variety of internal and external stakeholders to problem solve and seek support when necessary
- Support and check in with under 16 students on a regular basis
- Complete curfew check nightly while on shift, to make sure all students are safe and accounted for in residence
- Monitor students in the gym, during recreational activities, outside, etc.
- Attend training/meetings and nonresidential activities as assigned
- Use CIC/residence software, accurately to complete residence procedures such as checking students in and out of their room, monitoring sign outs, curfew, report maintenance and housekeeping issues, etc.
- Maintain appropriate level of confidentiality and professionalism with students and staff members
- Have the utmost customer service and care when speaking with staff and students
- Keep student’s well-being at the forefront
- Ability to identify and adjust to opportunities for unplanned learning and mentoring
- Address students emotional and medical needs within scope following proper procedure.
- Give residence tours, when advised
- Regularly patrol premises/perform room checks to ensure safety of the students and all persons in the residence
- Communicate and appropriately question outside visitors that may enter the building (ex. Delivery personnel, agents, family members, etc.)
- Counsel students on cleanliness and housekeeping/maintenance issues
- Investigate any suspicious behaviors within scope and report to Residence Life Supervisor(s)
- Monitor front desk duties in a timely manner, which includes but not limited to answering the front desk phone(s), answer students’ inquiries, hand out packages, log in/log out students, check student’s in and out, provide over the counter medication, etc.
- Accurately complete necessary paperwork for students, such as charges forms, check in documents, etc.
- Other duties as assigned

**Job Requirements**
- Possess a natural ability to relate to youth from diverse backgrounds
- Ability to act with integrity in times of stress
- Strong organization and time management skills, including ability to properly prioritize assigned tasks
- Decision making and problem-solving skills are imperative
- Ability to be an effective member of interdepartmental team. Strive to support your colleagues and students with a positive attitude
- Maintain high standards of attendance and punctuality
- Be goal oriented, ability to work independently and respond to change in a flexible and open manner
- Experience addressing youth medical and emotional needs

**Qualifications**
- Post-Secondary degree or diploma or equivalent training/experience in a related field (Education, Child and Youth, Social Work, etc.) an asset
- G Drivers License is an asset
- Experience working with youth
- Experience working with youth in a diverse community would be an asset
- Experience creating, organizing and running events
- Fluent in verbal and written English
- Physical stamina: capable of frequently walking, standing and/or sitting throughout the shift
- Capable of lifting up to 12 kgs/25 pounds as required
- Proficient in Microsoft Office, word, excel, 365 etc. Specifically Experience with databases, word processing, and spreadsheet programs

**Note**:

- Please be advised that the start/finish times may vary depending on operational needs
- Must be available to work days, evenings, weekends, and statutory holidays.
- Must have reliable transportation
- Expected to work at and rotate among different residences as required
- Columbia International College is committed to workplace diversity and provides accommodations, whenever possible, to applicants and employees with disabilities throughout our hiring process._

**We kindly ask that applicants submit a

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