Strategic Account Manager

3 weeks ago

Vancouver, Canada Maximizer Services Inc Full time

At Maximizer, we strongly believe that the success of a company depends entirely on its people. We seek self-motivated team players who appreciate a performance-driven work environment rooted in creativity, professional development, integrity, and open communication.

**About the Role**:
Maximizer is looking for a Strategic Account Manager to help solidify the strength of our business as we move into the future. In this role, you will develop strategic partnerships to build our brand and ensure we have a long-term, profitable client base in our most valuable segment. You will work alongside customer success managers and sales executives to strengthen our client relationships and encourage business growth through sales initiatives. You must have significant experience in account management and demonstrable success growing high-profile client accounts.

**Key Responsibilities and Contributions**:

- Ensure a long-term, profitable client base (Think 110% NRR)
- Identify and develop strategic partnerships to help build our brand
- Develop and manage sales initiatives to support business growth
- Work with new and existing business units to ensure strong client relationships
- Monitor customer satisfaction
- Analyze account profitability, taking cultural and technological advancements into consideration
- Conduct meaningful value review sessions with customers to ensure they are continuously realizing value and achieving their desired business outcomes
- Develop and test playbooks and program ideas while tracking results based on internal and customer KPIs
- Delivering high NPS within the segmented book of business
- Create and collaborate on customer assets as required
- Identify and help drive customer references and case studies
- Collaborate with Sales and Professional Services teams to retain and grow strategic accounts

**Requirements and Qualifications**:

- Bachelor’s degree in a relevant field and/or extensive related work experience
- Account management experience (5-10 years)
- Proven track record of meeting and exceeding sales goals
- Awareness of industry changes that may affect business operations
- Networking skills
- Strong communication and presentation skills
- Organizational skills
- Analytical mindset and desire to learn
- Self-motivated, dedicated team player with innovative ideas to inspire customer growth
- Strong interpersonal skills and experience building and maintaining customer relationships
- Ability to embrace a mindset of continuous improvement and actively contribute to team processes and procedures
- Creative problem solving under pressure when working through customer issues
- Prior knowledge of Maximizer or other CRMs is an asset

**Why you should apply**:
Competitive Salaries with RRSP matching program

Generous paid vacay and sick days

A powerful Laptop

Budget for courses, books, and personal development

❤️ Peer to peer recognition and rewards

Team building events, happy hours, and off-sites

Parental leave benefits

**About Maximizer**

Maximizer was launched in a garage on Vancouver Island in 1987, evolving through the development of early contact management systems (CMS), through sales force automation (SFA) technologies, right to today’s sophisticated customer relationship management (CRM) systems. Along the way, we have pioneered many of today’s technologies. Over this 30-year history we have attracted over 100,000 customers from around the world, and 1 million users.

Today, we are one of the few CRM providers in the world who can deploy our software in all three environments of on-premise, private or shared cloud, while providing access via a desktop/laptop, via a mobile device, or using the Maximizer app.

Ultimately, however, we are successful because for over three decades we have proven we know how to help customers do three things: secure new customers; retain them for the long term; and maximize the repeat business from them.

**Equal Employment Opportunity**:
If you’re interested in a career with Maximizer CRM and are committed to striving for excellence, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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