Director, Technology Enablement

5 months ago

Toronto, Canada Ensemble Full time

**Ensemble Travel Group** is a leading travel agency consortium of top-tier agencies throughout the U.S. and Canada that was established in 1968. Acquired by Navigatr Group in June 2022, Ensemble provides members with access to exclusive offers, unique hosted tours, partnerships and superior marketing opportunities with best-in-class suppliers, and proprietary travel platforms such as ADX that offers agents instant commission visibility, one click insurance and more to improve efficiencies and earnings. Ensemble maintains offices in Toronto and New York.

**Position Overview**

To be a successful Technology Enablement Director, you will need to be expert on Ensemble's platforms to build credibility, and rapport. You are someone that learns quickly and can adapt as we enhance all of our technologies. A successful Technology Enablement Director will be tuned-in to sales booked in our platforms and identify opportunities by product vertical and by member. You will be knowledgeable about competing booking platforms and will break down objections using member testimonials and tangible examples of potential earnings when booking on Ensemble platforms, including ADX. Most importantly, you are motivated and energized by sales targets, and will iterate quickly to be find success.
- Understanding the ADX onboarding process and tracking ADX usage.
- Lead a team of on-the-ground engagement managers across North America.
- Using Ensemble reporting to identify optimal members to target to generate revenue; and quickly connect with these members to drive engagement.
- Assessing needs to support platform engagement, and provide resources and guidance to support the member.
- Serving as a concierge, and identify opportunities for 'White Glove' service and training with members to drive engagement.
- Partnering with Communication and Marketing to produce platform marketing materials using testimonials and engagement with members on a monthly basis.
- Tracking platform sales (transactions since onboarding, sales, sales by vertical) and produce reports monthly.
- Supporting live training events and conferences by providing demos.
- Collecting feedback on Ensemble platforms and liaising with the Trip Arc Customer Success team.
- Partnering with the Trip Arc Customer Success team to select viable members to pilot new features on Ensemble platforms.
- Selling Ensemble platforms during every interaction with members - living, breathing, and eating the benefits of these platform for our membership.
- Working collaboratively with the Member Relations team to mine for prime opportunities, and also flag concerns.
- Working closely with the Ensemble Training Manager on pivoting training approach, based on feedback from members.
- Driving results by achieving monthly platform adoption and transaction targets.
- Working collaboratively across teams to achieve success for the organization and adopting the values and culture of Ensemble.

**Qualifications**
- Minimum three years in sales (tech sales preferred) with proven results.
- Strong interpersonal and communication skills.
- Strong analytical skills.
- Knowledge of the travel industry (or experience with personal travel) is an asset.

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