Construction Customer Specialist

4 months ago

Edmonton, Canada Brookfield Properties Full time

Location

Edmonton - 204, 4212 Gateway Blvd. NW

Business

As part of Brookfield Asset Management — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound ESG practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.

We see tomorrow, today. At Brookfield Properties, we’re a fully integrated developer so we know what it takes to go from concept to concrete, from blueprint to building. From vision, experience, resources, and ethics, every day we take these ingredients to partner with our communities, collaborating with the places where we work, customizing developments to meet the neighborhoods’ specific needs, and identifying the highest and best use for each property to create unique and lasting places that bring people together.

Learn more


If you're ready to be a part of our team, we encourage you to apply

**Job Description**:
Your Team

The Construction Customer Specialist is a front line quality control position responsible for the customer experience throughout the construction of the home and coordination between the customer, sales, construction and other Brookfield teams. This position conducts all customer appointments during home construction, and is accountable to identify workmanship quality at mechanical completion and the Home Owner Meeting, while providing an industry leading customer experience.

Your Key Deliverables- Set and manage customer quality expectations- Ensure customers are satisfied with home quality and address / correct any concerns brought up by customers- Proactively review quality of customer home at each walkthrough- Conduct quality walkthrough with customers at various stages of home construction, including the Meet the Builder, Mechanical, Home Orientation Meeting and Possession.- Identify and report construction issues and trends affecting build quality- Understand and abide by the Brookfield Safety Program policies and procedures.- Contribute to maintaining a safe site at all times including; safe access walkways, installed guardrails, cleanliness, safe use of power tools, submit required safety inspections, etc.- Assist in training sub-contractors and trades on site cleanliness and safe work practice expectations- Review blueprints with customers to ensure accurate building layout, grades, walls, floor, roof components are in correct proportions (height, width, length) and finishes & options are accurate to customer expectations- Provide formal documentation of quality control checks & walkthroughs to site managers and responsible trades. Hold the trades accountable for their respective quality control programs and full scope of work- Collaboratively work with site teams to ensure a clean site- Follow up on identified deficiencies until rectified- Support other aspects of Brookfield construction operations as required- Point of contact for the sales team for construction-related inquires on customer files.- Proactive and solution oriented approach to customer questions and concerns- Coordination of customer and construction team feedback regarding the home building process, quality and schedule.- Key team contact for all customer touchpoints- Assist team members on quality and common trends to help mitigate future concerns- Contribute to outstanding customer experience.- Back fill roles and across projects as required in order to deliver best results for the region- Communicate any unforeseen challenges that have the potential of creating deficiencies at the Home Orientation or Possession. Explain the reasons for the delay so the customers have a full understanding of what to expect and the actions that Brookfield will take to rectify the issue before any customer visits their home

Must Haves- A minimum of two years of general carpentry experience and an active participant in an apprenticeship program, a journeyman or equivalent- Detail oriented and strong organizational skills- Solution focused- Ability to work within a changing environment, and able to manage multiple priorities.- Effective communication skills; ability to communicate with customers, team members and external partners- Require a valid Driver’s License and vehicle; to travel to job sites- Possess or willing to obtain a First Aid certificate, obtain WHMIS certificate- Proficient in MS Office products and good computer skills- Demonstrated ability to provide leadership to the construction team and develop productive relationships with trades and suppliers
- Physical Requirements_- Walk uneven terrain, kneel down, climb a ladder and stairs, crawl or manoeuvre through difficult areas.- Lift/ push/ pull up to 50 pounds- For safety reasons, ability to hear (hearing aids a

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