Bilingual Service Coordinator

3 days ago

Markham, Canada TTI Canada | Milwaukee, RYOBI, Hoover & HART Full time

Bilingual Service Coordinator

TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, floorcare products, as well as hand tools and accessories. We cover a wide range of industries, and our customers vary from consumers to professionals. Our unrelenting focus on powerful brands, innovative products, operational excellence, and exceptional people drives our culture. This focus provides TTI with a platform for sustainable leadership and growth.

Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance, and exciting innovation. We have partnered with some of Canada's largest retailers to bring our customers brands such as Milwaukee®, RYOBI®, Hoover®, and HART®. The focus brand for this position will be the Milwaukee power tool lineup.

As a Bilingual Service Coordinator, you must possess passion, initiative, and drive. This position requires the ability to build customer centric relationships while

communicating TTI's commitment to excellence. You must possess a Team First attitude, interacting with your peers positively to bring the best out of them and yourself. Your passion for both product and business knowledge will help your team reach their required objectives.

It is expected that you will be an outstanding communicator, both internally and externally.

What you will do:

- Provide support to the sales and service teams regarding service-related inquiries
- Work with Microsoft Dynamics to view and update Service requests
- Communicate with Service Branches for escalation requests
- Continually seek out ways to improve customer satisfaction
- Professionally represent TTi at all times
- Develop sound Product Knowledge.

What You Will Bring:

- Bilingual French and English, both spoken and written.
- Post secondary education or equivalent experience
- Prior Customer Service experience an asset
- Prior Data Entry / Administrative experience an asset
- Have a professional telephone manner, great verbal, written, and interpersonal communication skills.
- Good conflict resolution skills; able to deal with pressure and stressful situations.
- Team player with a high level of dedication.
- Highly flexible and able to multi-task.
- Enthusiastic about learning, eager to give and receive feedback

What you Will Get:

- Competitive base salary and bonus structure
- Health Benefits Coverage, including Vision Care, and Dental Care,
- $500 yearly renewing Wellness Program, paid time off, and award-winning culture,
- Registered Retirement Savings Plan with Employer Matching Contributions,
- And much, much more

**Salary**: From $45,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Flextime
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Language**:

- French (required)

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