Student Admissions Advisor

2 months ago

Calgary, Canada Robertson College Full time

Robertson is the School of New Work. Our vision is for everyone to have a good life through a prosperous and fulfilling career. Our mission is to empower our learners with the most relevant training and up-to-date industry insights so that they may find fulfilling and meaningful careers.

Overview

Reporting to Lead, Student Admissions Advisor, and Director, Student Admissions. The Student Admissions Advisor (SAA) at Robertson College plays a crucial role as the first point of contact for prospective students, shaping their initial impression of the institution.

SAAs are expected to demonstrate professionalism through prompt, knowledgeable, and respectful interactions with potential students. They are responsible for outbound calling efforts to individuals interested in the college, aiming to establish a connection with each lead.

KEY RESPONSIBILITIES

Admissions-
- Contact prospective students promptly after they express interest in the college and provide guidance on enrollment and admissions processes.- Ensure compliance with company policies, governmental regulations, and program requirements for all students.- Ensure all students meet program requirements before starting them in a program. This includes verification of their required English proficiency on their chosen program.
- Administer correct college approved entrance assessments to students who are admitted under mature students status.

Student Support and Follow-up- Support students before, during, and after the admission process.- Conduct regular check-ins (every 10 days) with the students between recruitment and start date, and the first 45 days after their start date.- Guide students to relevant resources within the college when needed.
- Reach out to students within specific timeframes post-start date to ensure a smooth transition.

Administrative- Enter student information accurately into all necessary systems.- Ensure students' records are up to date for reporting purposes.- Facilitate handovers to other departments (NLG & LEG) and provide necessary support during various processes.
- Assist with audits of student files and ensure all required documentation is in place.

Product Knowledge- Keep up-to-date with the latest features of the LMS that may be used to influence SAAs way of student recruitment.

Marketing- Participated in campaign strategies proposed by the management- Assist with virtual and in-person marketing and branding efforts as needed.- Collaborate with branding partners in marketing meetings when required.
- Performs other duties/participates in special projects as assigned.

MINIMUM QUALIFICATIONS- A degree or diploma in business administration or a related field is an asset.- Minimum of 2+ years' experience working in sales, relationship building, or a related field.- Experience in customer service, admissions recruiting, education, or outbound contract center roles.- Excellent interpersonal skills with the ability to communicate effectively and build rapport with diverse individuals.- Proven ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment.- Strong telephone skills with prior experience in handling high-volume calls considered an asset.- Friendly, energetic, and positive attitude towards engaging with prospective students and team members.
- Familiarity with internet-based communication tools and platforms to support virtual interactions.

WHY WORK WITH US

Education Canada Group (the parent company of Robertson College) is an equal opportunity employer. We celebrate diversity in our inclusive work environment and encourage people from all walks of life to apply. We are committed to fostering an inclusive and diverse environment where everyone feels seen, heard, and valued. We embrace our team's differences and know that diversity in our team is the strength that drives our success. We want you to feel welcomed, energized, challenged, and engaged while having fun. Come and grow with us If you are someone who loves the highs and lows of doing meaningful work with like-minded team members, we’d like to hear from you If you would like to request reasonable accommodations for the interview process, please let us know.

Having a deep understanding of the demands of the modern workforce is integral to what we offer our learners. That is why internally, we place such value on building a work culture that is flexible and adaptive to the changing world of work. We #CelebrateEverything and encourage team members to take paid time off to celebrate their cultural, religious, and spiritual holidays. Our team is intentionally talent-dense - our strength lies in the differences in backgrounds and expertise that we each bring to the table.

As a company we are committed to uplifting indigenous voices, respecting traditional lands, raising awareness and working in collaboration with Indigenous partners in the spirit of reconciliation.

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