Bilingual Account Manager

2 weeks ago

Toronto, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**How will you create impact?
**Account managers are assigned accounts or customers, and serve as a link between Manulife and the account. They stay in close communication with client and listen to their needs to figure out ways to achieve their objectives. They act as liaisons between clients and departments within Manulife and convey information and ensure there is mutual understanding and that business is conducted in an accurate and timely manner. Account managers also inform clients about other services and actions that may lead to greater success or satisfaction.

Account managers monitor a client's budget and explain costs. They negotiate new terms when necessary and provide progress reports to clients and upper management. They stay abreast of trends, changes, and actions by competitors that could impact their clients, and they train junior employees in account servicing. They are assigned clients after salespeople close deals and salespeople brief them on the client's goals and other pertinent information. Account managers assume responsibility for the client from that point on. They foster good relationships with the clients they serve and need a minimum bachelor's degree in business, marketing, communications, public relations, or related fields.

**Responsibilities**
- Conduct and lead quarterly business reviews internally and externally.
- Generate new business within an assigned group of leads and opportunities.
- Look for opportunities to develop strengths and improve weaknesses.
- Work directly with clients to set strategy, programming and budgets.
- Proactively coach team to manage and resolve customer issues.
- Manage a team and provide clear and fair direction and feedback.
- Recruit, hire, train, develop and retain a high-perform team.
- Problem solver who identify root causes and provide solutions.
- Oversee new client set-up, renewals and open enrollment meetings.
- Be responsible for overall account fiscal status, including reconciliation.
- Establish, maintain and coordinate service dialogue between business units. Work with customer teams to drive growth initiatives.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up. You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- Graduate's Degree in business, business administration, or marketing or equivalent experience.
- Experience in onboarding and consulting.
- A critical thinker with strong attention to detail.
- Demonstrated problem solving skills for negotiation and collaboration.

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance. Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022

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