Business Transformation Consultant

2 weeks ago

Halifax, Canada IBM Full time

Introduction

At IBM, we know that transformation drives change, and it is in our DNA to continuously transform. Our Business Transformation Consultants help drive large scale change that spans IBM business units and geographies. As a part of this team, you will have the unique opportunity to be a part of driving IBM’s ongoing transformation as a company that continuously innovates and leads the market.

Your Role and Responsibilities

IBM's state-of-the-art Client Innovation Centre (CIC) opened in Nova Scotia in March 2013 and is the first of its kind in Canada. The Centre weaves together IBM’s business insights and industry-leading software portfolio and is ideally suited for any client that needs flexible access to emerging or niche skills that may not be cost effective to grow internally. In addition, our focus on our team is unparalleled as demonstrated by the following:
The CIC NS is one of IBM’s highest performing delivery centres worldwide - for retention, client satisfaction and utilization. Our employees are empowered to stay and grow within IBM.
- We are very focused on continuous skill development - staff training is our third largest annual Centre investment. Employees are immersed in a culture of learning and constant growth
- Investment in key partnership with universities, government and private sector groups which has resulted in IBM having a key influencing role in Nova Scotia’s ICT industry, especially in talent development

IBM Consulting helps our clients solve their most complex business and technical issues. The Canadian Insurance industry is evolving and innovating so they can service their customers and stakeholders better. IBM Consulting is at the forefront of helping our Insurance clients transform their business.

At IBM, we know that transformation drives change, and it is in our DNA to continuously transform. Our Business Transformation Consultants help drive large scale change that spans IBM business units and geographies. As a part of this team, you will have the unique opportunity to be a part of driving IBM’s ongoing transformation as a company that continuously innovates and leads the market.

As part of this transformation directive, IBM Canada has recently assumed operational responsibility for the General Insurance Statistical Agency’s third-party provider, the Statistical Service Provider (SSP). The GISA SSP collects insurance data and transforms the data into exhibits and reports that are used by regulatory authorities and the Canadian insurance industry. GISA operates as a statistical agent on behalf of the insurance regulatory authorities of Alberta, New Brunswick, Newfoundland & Labrador, the Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island and Yukon.

IBM Canada was selected as GISA’s new SSP following a competitive Request for Proposal. GISA and IBM Canada worked together to transition services as of October 1, 2023, from the incumbent SSP, while in parallel are planning the implementation of a transformed technology platform. The new platform will be a key enabler of GISA’s business transformation and enhanced service delivery to regulators and industry stakeholders.

Your Role and Responsibilities

As part of the broader Industry Transformation - Insurance Practice, you will be a member of a growing team and expanding client base within the Canadian Insurance industry. More specifically, as the Operations Director, you will be the primary lead role within the GISA SSP organization, responsible to:

- Provide oversight to all day-to-day operations and staff of the GISA SSP
- Interact and coordinate scheduling and outputs with GISA executives, Regulatory authorities, and industry stakeholders - being seen as the main point of contact for senior leadership members across the industry
- Support the Financial Management workstream with approval of invoices, AR, bank reconciliation, etc. on behalf of the client
- Be responsible for the overall successful client delivery to GISA and the industry by directing and support the efforts of the larger GISA SSP team
- Represent the GISA SSP and IBM simultaneously in all interactions with the industry
- Bring an entrepreneurial spirit and thoughtful approach to leadership
- Train / mentor junior resources as they build expertise within the program
- Work as a key member of a broader engagement team focused on continuously delivering for GISA as a client

Required Technical and Professional Expertise
- 10+ years of experience in Property & Casualty - Automobile Insurance industry in Canada
- 10+ years of experience leading larger (20+), multidisciplinary teams
- 5+ years of experience in Operations and Financial Management
- 5+ years of experience in traditional consulting organizations - with direct client relations experience
- Direct experience working with Automobile Statistical Plan (ASP) data
- Bachelor’s degree in Commerce, Computer Science or Engineering (or equivalent)

Pref

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