Quality Repair Technician

7 months ago

Richmond, Canada Wayfair Full time

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business. We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team - your professional home awaits you at Wayfair

Hourly Pay
- $21.50/hr

Shift
- Monday-Friday 7:00 AM - 3:30 PM

Benefits (Start Day 1)
- Referral bonuses
- Overtime hours & pay
- RRSP with company match
- Wayfair company discount
- Health benefits start day one
- Growth opportunities (Conversions, Promotions, and more)

What You'll Do
- Audit staged outbound product for accuracy and quality
- Unpack and inspect products to identify damage or defects
- Perform repairs on boxes such as taping, reboxing when needed, repalletizing and using banding material to strap boxes to pallets
- Document the results of inspection through RF gun scans
- Collect evidence of failures by capturing key attributes (location, failure mode, etc.) and images via a google form
- Identify opportunities for improvement and collaborate with supervisor, lead, peers and support staff to implement
- Evaluate damages and defects of items and determine if items can be repaired
- Order replacement parts and install as needed
- Administer appropriate trained repair methods for various product types including, but not limited to:

- Evaluate each piece of furniture to determine the type of wood and/or upholstery repairs, parts, and materials needed to complete the job and reports situations that occur when repairs cannot be completed
- Case Goods: Burn-ins, refinishing, joinery, match colors, and simulate wood grain
- Make any required adjustments to items ahead of delivery and ensure item is in perfect condition to be delivered to the customer
- Provide direct input into the existing user tools and make recommendations for improvements based on your everyday experience
- Be a vocal contributor on the team
- Work effectively with peers and managers
- Identify the most efficient way to complete assigned tasks and ask clarifying questions when appropriate
- Perform additional responsibilities as assigned which may include but not be limited to warehouse functions of receiving and picking freight as well as furniture assembly

What You'll Need
- Must be comfortable repeatedly lifting up to 75 lbs. unassisted and moving product 150+ lbs. unassisted or via team lift.
- Must be able to work on the warehouse floor 8 hours a day or more.
- Strong, consistent work ethic.
- Excellent time management and punctuality; Regular and reliable attendance is an essential function of this position.
- Excellent communication and interpersonal skills
- Comfortable using hardware technology (RF Guns, Android devices, etc.)
- Experience in Distribution or Logistics is a plus.
- Ability to use power and hand tools as needed
- Desire to learn how to repair wood items including: color and stain matching, damage/defect repair is preferred
- High attention to detail and prioritizes quality to deliver a perfect item to the customer
- Able to read and comprehend English to ensure your safety and the safety of those working around you.
- Must be at least 18 years of age.

Safety

The safety of employees remains our #1 priority and is at the heart of every decision made. We have taken a variety of steps to ensure that Wayfair is one of the safest places to work by:

- Providing Guidelines to help employees maintain proper social distancing
- Providing and requiring suitable PPE such as masks, gloves, and safety vests.
- Increased sanitizing stations, as well as, improved professional sanitization of each facility. Team stretches at the start of each shift
- if you've come to flex your muscles, you first have to stretch them

**Assistance for Individuals with Disabilities**

**Need Technical Assistance?**

**About Wayfair Inc.**
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-ta

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