Customer Service

4 months ago

Richmond Hill, Canada Cheelcare Full time

**Cheelcare - Join Our Team as a Customer Service / Wheelchair Repair Technician**

**Overview**: Cheelcare is looking for a dedicated and skilled Customer Service / Wheelchair Repair Technician. This dynamic role involves handling inbound customer service calls, providing training on our products, and troubleshooting, diagnosing, and repairing our innovative mobility products both in the shop and in the field.

**Duties**:

- **Training**: Conduct virtual and in-person training sessions on Cheelcare products for wheelchair/DME dealers, ensuring they understand how to perform installation and maintenance procedures effectively.
- **Troubleshooting and Diagnosis**: Identify issues with Cheelcare products, both remotely and on-site, using problem-solving skills and technical knowledge to resolve them.
- **Repair and Maintenance**: Perform repairs and maintenance on Cheelcare products at our facility and at customer locations, ensuring optimal functionality and safety.
- **Documentation**: Maintain detailed records of service calls, training sessions, repairs, and maintenance activities.
- **Field Service**: Travel to customer locations as needed to provide on-site support and repairs.
- **Collaboration**: Work closely with the customer service, technical support, and engineering teams to resolve complex issues and improve product performance.

**Requirements**:

- Previous experience in a technical support or repair technician role for a wheelchair manufacturer or dealer is a must.
- Strong problem-solving skills with the ability to diagnose and fix technical issues efficiently.
- Excellent English communication skills to provide clear instructions and support to customers. French considered an asset.
- Ability to conduct effective training sessions, both virtually and in-person.
- Valid driver’s license and reliable transportation for travel to customer sites.
- Technical aptitude and familiarity with mechanical and electrical systems.
- Strong organizational skills to manage multiple tasks and maintain detailed records.
- Computer proficiency to learn and use new software.
- Customer-oriented with a commitment to providing high-quality service and support.

**Why Join Cheelcare?**
- **Innovative Products**: Work with cutting-edge mobility solutions that make a significant impact on customers' lives.
- **Professional Growth**: Opportunities for training, development, and career advancement within a growing company.
- **Supportive Team**: Be part of a collaborative team that values your contributions and supports your growth.
- **Meaningful Work**: Contribute to enhancing the quality of life for individuals through innovative and reliable mobility aids.

**Location**: Richmond Hill, ON, Canada

**How to Apply**:
Join Cheelcare and make a difference by providing exceptional service and support to our valued customers

Pay: $25.00-$30.00 per hour

Expected hours: No less than 37.5 per week

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)
- Wheelchair Sales, Repair, or Assembly: 2 years (required)

**Language**:

- English (required)
- French (preferred)

Licence/Certification:

- Class G Licence (required)

Willingness to travel:

- 25% (required)

Work Location: In person

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