Member Service Consultant

4 weeks ago

Ottawa, Canada CAA North & East Ontario Full time

**POSITION: Member Service Consultant (MSC)**

**LOCATION**: **Nepean Travel Store, 1331 Clyde Ave. Unit** **105, Ottawa, ON**

**TERM: Full-Time, Permanent**

Our retail travel business is growing, and we are looking to hire 2 Member Service Consultant at our Nepean Store to assist our Members with all their Membership needs.

At CAA North & East Ontario we provide opportunities for personal and professional growth, and we recognize all associates' outstanding achievements. We are looking for associates who are problem solvers and innovative thinkers, those who take pride in their careers and work collaboratively within the organization.

If you enjoy working with the public and will offer exceptional customer service, then this is the role for you.

**Essential Duties and Responsibilities**:

- Promote and sell CAA Memberships, promoting upgrades, automatic renewal, and additional associates Members.
- Provide Members with services such as auto travel materials, passport photos, and International Drivers Permits (IDP).
- Answer Member/client inquiries and collect leads for store Travel Consultants and Home and Auto Insurance agents.
- Assist Members when using CAA Express, our in-store self-serve kiosk.
- Various administrative duties including but not limited to restocking brochures and merchandise, conducting inventory, and accepting insurance payments.
- Participation in local networking/community events if needed.
- Other related duties as required.

**Qualifications and Skills**:The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- 1-2 years of customer service and sales experience in a retail environment.
- Excellent written and oral communication skills.
- Fluency in both official languages is an asset
- Ability to work varying store operational hours.
- Ability to lift boxes of brochures and merchandise required.

**Compensation**:

- Base Salary: $39,500
- Lead bonus opportunity
- Health & Dental Plan.
- Pension Plan.
- 2 Weeks Vacation
- CAA Membership

Employment is contingent on a successful Criminal Background Check and references.

We are an equal opportunities employer and applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

**Job Types**: Full-time, Permanent

**Salary**: $39,500.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
All COVID-19 Safety Measures are strictly enforced at all CAANEO locations

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English & French (preferred)

Work Location: One location

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