Branch Care Coordinator

1 month ago

Victoria, Canada VitalAire Canada Inc Full time

Respiratory Homecare Solutions (RHS Canada) is an accredited, Canadian health care company that delivers premium health care services to treat sleep apnea and oxygen patients. RHS offers patient education, sleep apnea testing, CPAP treatment, long-term support and home oxygen therapy. We strive to exceed expectations and support our patients to change their lives for the better.

**How will you CONTRIBUTE and GROW?**

Respiratory Homecare Solutions (RHS Canada) is an accredited, Canadian health care company that delivers premium health care services to treat sleep apnea and oxygen patients. RHS offers patient education, sleep apnea testing, CPAP treatment, long-term support and home oxygen therapy. We strive to exceed expectations and support our patients to change their lives for the better.

RHS Canada is currently recruiting for a Branch Care Coordinator in Victoria, BC. We are looking for a dedicated and driven individual to join our passionate local team.
- Provides helpful, friendly service to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.
- Assist with sales and maintenance of respiratory products, services, and inventory for the branch.
- Provides information/literature to prospective clients.
- Creates walk-in appointments for therapeutics and books follow-up appointments for the branch.
- Provides assistance and answers questions for clients regarding funding programs and insurance requirements.
- Assists healthcare professionals with the completion of necessary administrative functions and documentations.
- Assists in the management of equipment - including warranty, maintenance and repair for internal assets, as well as customer owned medical devices and other products.
- Booking of tests required for client authorizations and those tests required in the provision of respiratory services i.e. Snoresats, ApneaLinks, PFTs & ABGs
- Coordinate & acquire necessary prescriptions required to perform client testing
- Work with Respiratory Therapists to ensure that client funding and testing requirements are made within required timeframes
- Complete follow-up calls for confirmation of services and billing
- Responsible to help create and maintain a safe and healthy work environment
- _________Are you a MATCH?
- College Certificate/Diploma or Equivalent
- 1-2 years of experience in a Call Center or in Office Administration
- Ability to handle busy office & switchboard
- Computer literate in Microsoft Office and Google Suite, with strong data entry skills
- Able to work flexible hours and provide service to our customers for extended hours

**Additional Information**

All employment is conditional upon completing and obtaining a satisfactory background check, including educational, employment, references and other relevant verifications depending on the position. This position is open to applicants legally authorized to work in Canada.

**Our Differences make our Performance**

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

Schedule:

- Monday to Friday

Work Location: In person

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