Client Services Specialist

1 month ago

Vaughan, Canada Proto3000 Full time

Proto3000 - ON, Canada

Additive manufacturing and metrology are changing the way we design and manufacture. For over 15 years the Proto3000 team has been committed to empowering businesses to solve tough engineering and production challenges with our portfolio of products and services.

Our technology and expertise have been instrumental in designing the next generation of aircraft, pushing performance vehicles to be faster and lighter, transforming manufacturing facilities to be ready for industry 4.0, and producing medical tools and devices that save lives.
- We are looking for **a Client Services Specialist **that will build and maintain strong customer relationships.

**Responsibilities**
- Building and maintaining long-lasting, strong relationships with clients while keeping them satisfied and engaged with our products and services to maximize value.
- Support revenue generation by assisting clients with our team to understand the full potential of our dental products and services and encouraging their usage by organizing CAD & CAM training sessions or demonstrations.
- Acting as one of the main points of contact and liaison between clients and our internal teams to ensure timely and successful delivery of our solutions per client needs.
- Establishing open lines of communication with clients and provide prompt answers to queries about products, services, or a company.
- Regularly collecting feedback from clients to assess possible improvements to existing services and the need for new services.
- Managing and resolving complex client issues and complaints to ensure customer satisfaction.
- Conducting regular account reviews to report on results and identify opportunities for improvement.
- Working with the sales team to identify upsell opportunities and potential at-risk accounts.
Implementing and overseeing client onboarding programs and providing clients with a clear understanding of their responsibilities and timelines.
- Continually tracking and analyzing key metrics for customer satisfaction.
- Meet with customers (online and in person) regularly to identify additional opportunities for CAD/CAM training, new products, and equipment consumables sales.
- Create on-demand training and education videos for subscription customers to easily access.
- Generate quotes as needed for training, also, for add-on products such as resin printers, desktop mills, scanners, software and furnaces. involve existing account managers as needed
- Capable of operating and demonstrating equipment to customers; dental mills and 3D printers, including metal printing machines, with precision and efficiency. Assist in customer benchmarking processes by utilizing milling and printing technologies effectively with our CAM software
- Products that require integration:

- Scanners to CAD, to CAM, to, Mills, Furnace & Printers: Medit Scanners, Exocad, Exoplan, Hyperdent, Millbox, vhf, imes-icore, Dekema, Desktop Health,
- Metal Printers to annealing furnace final polished products
- Support marketing initiatives, articles, webinars and other initiatives
- Support tradeshows and travel as needed, especially for new product training and some in-person customer training
- Stay updated on the latest trends and advancements in dental milling and printing technologies.

**Qualifications**
- Dental Technician
- 2 - 3 years experience in a customer service role
- Excellent verbal and written communication skills
- Ability to establish and maintain strong relationships
- Strong problem
- solving skills and the ability to make quick decisions in the best interest of the client
- Detail-oriented and analytical
- Proficient in Microsoft Office Suite or related software
- Experience with customer Relationship management (CRM) software would be an asset
- Ability to establish and maintain strong relationships.

This is a full-time, permanent role working at our Vaughan location. You’ll be compensated by a competitive base salary, commensurate with your experience.

Ask our employees what it’s like to work here and they will tell you:

- It’s a cutting-edge, innovative industry and company_
- The company is small enough that you can wear many hats, learn many things, and have a great impact on success_
- And we enjoy a positive, up-beat, casual culture_

**How to Apply**
- We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us.

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