Account Manager
2 weeks ago
**About the Role**:
**Wise Publishing, Inc **is a digital publisher and technology company-- but we’re much more than that. We’re a group of talented, passionate people who believe online publishing tools should be more useful and productive, and that consumers deserve the best possible information to help them make smart choices and get ahead. (We’re serious about that stuff, but trust us — we know how to have fun, too)
Wise Publishing is looking for a talented and motivated Account Manager. In this role, you will report to the Vice President of Revenue Operations and collaborate closely with the rest of the sales team.Your role will assist in all aspects of client management including; customer relationship management, resolving client issues, pulling and analyzing reports and relaying relevant information to the editorial and marketing departments. As a Senior Account Manager, you’ll work to surface partner opportunities that fuel our revenue growth strategies across all verticals, with a particular focus on personal finance and money management. As the primary point of contact across digital performance, brand, and agency clients, you will help to grow revenue MoM/YoY across multiple Wise Publishing, Inc. brands and verticals. If you thrive on creating quality relationships that last and if you have a passion for driving a business forward through consistent revenue growth then this is the right role for you
**Responsibilities**:
- Maximizing profitability and scale for Wise Publishing, Inc. and clients through a deep understanding of clients business, goals, and how Wise Publishing, Inc. solutions can achieve desired results
- Maintaining Wise Publishing’s CRM
- Attending conferences, meetings and industry events as needed representing Wise Publishing, Inc
- Reaching out to clients on behalf of other departments at Wise Publishing to resolve issues with client reporting, contracts and billing
- Onboarding new clients
- Daily contact with clients to maximize revenue growth and ensure clear digital strategies are set
- Creating scalable advertiser service delivery processes that set, meet, and exceed efficiency metrics
- Building strong relationships with key partners, developing and strategizing new business initiatives that will drive value for both sides
- Decreasing time to go live by providing a seamless client onboarding experience, utilizing your close internal relationships with performance, product, and sales teams
- Optimize processes to ensure repeatability and efficiency, ultimately driving ROI
- Consistently analyzing data to ensure client success and proactively changing strategy based on findings
- Providing regular reporting to clients, internal teams, and leadership as frequently as daily, weekly, and monthly intervals
**Qualifications**:
- 3-5 years industry experience and knowledge with personal finance affiliates preferred
- Excellent organizational, interpersonal and project management skills
- Experience managing CRM platforms (such as Salesforce)
- Previous success building long term strategic partnerships
- Expertise in maximizing client spend and revenue by creating strategies based on data that achieve client goals and objectives
- Experience owning monthly billing reconciliation with reporting and clients, handling any chargeback or outstanding payment issues
- Knowledge of Affiliate Networks or Performance Marketing and familiarity with postback tracking platforms
- University or college degree in business administration, marketing or a related field of study is considered an asset
- Advanced Excel capabilities: formatting, formulas, customizing reports, etc.
**Salary**: $60,000.00-$65,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
- Commission pay
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Account management: 3 years (required)
Work Location: Hybrid remote in Toronto, ON
Expected start date: 2023-01-30
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