Marketing & Sales Assistant

2 months ago


Niagara Falls, Canada Clifton Hill - Fun By the Falls Full time

**RATE OF PAY**: Salary

**TYPE**: Full Time

**DURATION**: Permanent

**AVG. HOURS/WEEK**: 40

**SCHEDULE**: Days, Nights, Evenings, Weekends

**EDUCATION**: College, University

**Role**
- To drive attraction sales through the Educational and Group tour markets as well as third party channels such as Costco and Viator.
- Increase corporate function business primarily at Boston Pizza / Strike.
- Assist in the promotion and awareness of “Clifton Hill” along side the Marketing team.

**Responsibilities**
- Handle large volumes of inbound calls in a timely manner
- Expert knowledge of company attraction, retail and food & beverage operations
- Monitor reviews on sites such as Google reviews and Trip Advisor
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Recommend improvements for systems and processes to boost organizational efficiency
- Build positive customer relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Identify opportunities for driving sales and revenue of the company’s existing product suite
- Process COSTCO Fun Pass orders
- Provide support to the Marketing team

**Salary**
- $20.00 per hour
- 40 hours per week year round (shifts include days, evenings and weekends)

**ACCOMMODATION**

HOCO "Fun by the Falls" is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of the applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.

**HEALTH AND SAFETY**

It is the responsibility of each Team Member to work safely, perform their jobs properly in accordance with established procedures and report all safety hazards and accidents in the workplace to the manager on duty. It is the responsibility of all Team Members to wear personal protective equipment as prescribed.

**PERKS & BENEFITS**
- Competitive wages
- Free on-site parking
- Free uniforms
- Discounts on company products and services
- Flexible work schedules
- 24/7 Security
- Internal promotions and transfers
- Franchise training
- Awesome Team Member events



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