Field Service Representative I

2 weeks ago

Toronto, Canada BD Full time

**Job Description Summary**:
We are** the makers of possible**

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a **maker of possible** with us.

**Responsibilities**
- Responds to, evaluates and prioritizes assigned service orders, for assistance with hardware, software, networking, customer service and other computer-related technologies. Identifies the priority status of a service based on customer feedback and the nature of the problem.
- Performs reactive/proactive Preventive Maintenance as assigned
- Handles problem recognition, isolation, resolution and follow-up for routine customer problems, escalating, more complex issues to advanced team members or department management
- Interviews customers to gather information about problem and leads user through diagnostic procedures to determine source of error or cause of problem
- Logs and tracks all service order activity in CRM, maintains history records and related problem documentation
- Consults with advanced team members and their liaisons to understand software and hardware errors
- Notifies appropriate internal personnel of issues at a particular account
- Ensures customer satisfaction by responding to inquiries in a timely manner and coordinating customer service needs with other departments as required
- Manages parts per the parts management policy and procedures
- Performs other duties as assigned

**Qualifications**
- Must be flexible with shift coverage in a 24x7 environment
- Associates degree in computer related field or equivalent experience preferred
- Must possess and maintain a valid driver's license and meet BD's auto safety standards
- Excellent verbal and written customer service, telephone, troubleshooting and communication skills
- Must be able to lift a minimum of 70 lbs. This position requires a considerable amount of pushing, pulling, stooping, bending and lifting
- Must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox), Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

**Why Join Us?**

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Great Place to Work® has certified our workplace culture based on your feedback in the Trust Index® survey, and we've just published the news about us on their social media channels. You can check these out here. And if you think your friends and networks would be interested in knowing more about your workplace, sharing these posts is a great way to give them some insight

**Primary Work Location**: CAN Mississauga - Derry Road West

**Additional Locations**: CAN Mississauga - Millcreek Drive, CAN ON - Oakville

**Work Shift**:

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