Field Service Representative

1 week ago

Toronto, Ontario, Canada Bayer Full time

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.

Field Service Representative - Ontario
The primary purpose of the Radiology Field Service Representative position is to provide direct on-site service. This includes preventive maintenance, emergency service and installation support service to end user customers with Bayer Radiology Equipment.


The position is also responsible for ensuring the highest levels of customer satisfaction while assisting in reaching Bayer Radiology business objectives.

Willingness to acquire and use sales skills is a must.

Challenges of this position include extensive travel (40,000 to 60,000 driving kilometers per year), working in the healthcare environment with a possibility of contaminated products, exposure to X-rays and MRI Magnetic fields, sick patients and the need to lift heavy equipment (over 30lbs).

A typical workweek approaches 50 hours including on-call duty after regular business hours and weekends as needed.

Bayer is committed to a flexible hybrid working environment. This is a permanent position.

What you will do:

  • Perform preventive maintenance, repairs, and installations at customer sites using approved Bayer procedure and documentation.
  • Utilize resources to effectively troubleshoot and repair technical and complex equipment.
  • Responsible for organizing personal daily work schedule, coordinating with territory teammates to ensure efficient operations
  • Maintain mobile inventory. Organize and reorder as needed to maximize equipment uptime while ensuring quality work is performed minimizing failures that result in additional customer visits. Responsible for proper return of all used inventory for replenishment
  • Generate service revenue through promotion of Service Programs and Billable services. Work with Territory Service Inside Sales teammates to prepare and develop service quotes, follow through to completion of the sale. Communicate with enduser customers, purchasing agents and asset managers to help finalize sales.
  • Complete work orders accurately to ensure customer billing aligns with company policy.
  • Generate sales leads and communicate to respective sales reps for new product or product upgrade opportunities.
  • Maintain company car and assigned calibrated tools and special equipment.
  • Ensure all proprietary info is safe guarded from nonBayer personnel, including: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, etc.
  • Build and maintain

Key Working Relationships:

  • End User customers
  • Doctors/Administrators/Purchasing Agents/Dealers
  • Bayer Sales, Applications, Service Marketing, Service Admin and Customer Service
  • Bayer Technical Assistance Center personnel

Who you are:

  • Preferred
  • Associates degree in electronics, mechanical engineering, biomedical equipment technology, IT networking, computer science or relevant discipline.
  • Alternative qualifications include: Equivalent military training in areas such as electronics, aviation, IT, computer science or relevant training with 2 years of applicable experience. High school diploma or GED with training (including certifications) in areas listed above with 3 years of applicable experience
  • Prior work experience in hospital setting or with customer service preferred
  • Will be required to demonstrate competency to perform operational verification procedures, preventative maintenance, and repair service on various equipment
  • Demonstrated ability to work in a face paced selfdirected environment; Prioritize, schedule, and organize own work activities.
  • Strong verbal and written competencies
  • Proficient in Microsoft Office product suite and exhibited ability to use company specific workforce and customer relationship management software
  • Ability to travel within assigned territory and nationally (including overnight and extended time periods depending on territory assignment and training requirements)
  • Must hold a current, valid, and unrestricted driver's license.
  • Willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency offhours as required to support a 24/7 schedule.
  • Able to lift and/or push over 30 pounds
  • Able to stand and walk for extended periods of time.
  • Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

What we offer:

  • Competitive compensation and rewards package
  • Collaborative, dive

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