Service Manager

3 months ago

Delta, Canada Frontier Power Products ULC Full time

**About Frontier Power Products**:
Frontier Power Products is an established company with over 40 years of experience and expertise in delivering top-tier power generation solutions, marine engines, and industrial engines tailored for the rugged conditions of Western Canada. There are few places on earth that have such a diverse set of challenges where engines are called upon to perform in extreme cold or high temperatures, from sea level to the tops of the Rocky Mountains and in some of the most remote locations on Earth. To meet these challenges, Frontier Power meticulously designs products that anticipate site conditions, offering customized engines and generator sets meticulously crafted to excel for our valued customers. At Frontier Power Products, our core values center around fostering empowerment, accountability, and perseverance, all while embodying the highest standards of character.

Frontier Power Product ULC is a part of Brandt Holding Co.'s Industrial Division, and M-K Power Products is a division Frontier Power Products ULC.

**Why Join the Frontier Power Team?**

**The Benefits**:

- Dental and Extended Health Insurance
- Life Insurance
- Vision Care
- Employee and Family Assistance Program
- Tuition Reimbursement Program
- Pension Plan
- Paid Time Off

**The People & Culture**:You will be a part of a collaborative and dedicated team who you will be proud to work with.

**Overview of the Position**:A Service Managers oversee service delivery to ensure it meets customer needs, coordinating teams, managing resources, and developing strategies to improve efficiency and service quality. A Service Manager will handle customer inquiries and complaints promptly with resolution to maintain the highest level of customer satisfaction. They will monitor service performance, analyze data, and implement changes to optimize operations, through leadership, communication, and problem-solving to deliver an exceptional service experience.

**Key Duties and Responsibilities**:

- Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
- Manages the development and training of service personnel and completes performance reviews of service staff
- Ensures all departmental tools, equipment, and vehicles are in good working order
- Plans, assigns, and directs work in the Service Department both in the shop and in the field; manages the department scheduling of work hours including daily hours, time off and vacation time to maintain appropriate department coverage.
- Support a healthy and safe workplace by ensuring that all safety practices and policies are followed by employees, contractors and on site customers
- Represent the company in a professional and ethical manner and maintain effective relationships with internal departments and staff while maintaining confidentiality
- Continually identify and recommend opportunities to improve service to customers (internal and external)
- Provides input and assistance to the General Service Manager in monitoring and managing departmental expenses and resolving customer issues and complaints while working to maximize revenue.
- Resolves problem work orders as necessary through proper invoicing and ensures the necessary service reports are completed.
- Monitors job deficiencies and institutes necessary changes throughout the shop to improve production.
- Maintain and monitor work orders, ensuring timely and proper invoicing.
- Works collaboratively with supplier representatives to resolve all technical issues
- Responsible for meeting prescribed profit targets and maintaining effective cost control within Service Department operations as per the monthly and annual budget.

**Experience and Qualifications**:

- Hold a Red Seal Heavy Equipment Technician certificate
- Proficient with Microsoft Office programs
- Power generation experience with generators, controls (AC/DC), PLCs, Switchgear paralleling equipment, and remote networks is an asset.
- Ability to troubleshoot and problem-solving engines, generators, and/or control systems
- Customer-centric focus with excellent relationship management, interpersonal, and communication skills
- A minimum of three (3) years of experience in the same or similar role

**How to Apply**:
If you believe your skill set matches the above description and are an enthusiastic, innovative, passionate and energetic individual please click on the "Apply" button to submit your resume for consideration.

MP

**Job Types**: Full-time, Permanent

Pay: $100,000.00-$120,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Do you hold a Heavy Equipment Technician certificate?
- Are you authorized to work in Canada?

**Experience**:

- Heavy Duty Technician: 3 years (required)
- Customer Service: 3 years (required)

Work Location: In person

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