Marketing & Operations Manager

5 months ago

Pickering, Canada Apex Physiotherapy & Chiropractic Full time

**Job description**

We are looking for a reliable and dedicated marketing and operations manager with great leadership and organizational skills with a genuine passion to serve patients and exceed expectations to support our amazing team and turn our clinic into a well-oiled machine. Must possess strong customer service skills and excellent phone etiquette.

Our busy multidisciplinary clinic consists of physiotherapists, chiropractors, massage therapists, and a naturopathic doctor who all focus on high quality care.

We need a self-motivated, highly organized and efficient leader to handle day to day operations, developing inter and intra-office communication protocols, streamlining administrative procedures, inventory control, office staff supervision, task delegation, patient retention and in clinic and community marketing initiatives.

**Responsibilities**:

- Recording and implementing new protocols and procedures.
- Oversee the day to day operations of the clinic.
- management of patient booking, online billing, Insurance/MVA/WSIB billing, bookkeeping, collections, bill payments and payroll.
- Other general office admin duties, (ie invoicing, pulling up patient notes)
- Booking/running staff meetings, training, delegation of duties, collaborative issue resolution with admin and clinical staff
- Establish team atmosphere through leadership and employee development
- Order/pick up supplies and equipment as needed
- Organize/implement marketing material
- Ensuring all company procedures and policies are followed.
- This role require the ability to establish exceptional rapport with our patients and staff
- Contributing to office cleanliness.
- Generating/logging clinic statistics
- Vendor management including liasing with our marketing and tech partners.
- Must be comfortable using social media for marketing.

**Qualifications**
- 2-5 years management/sales experience
- Genuine passion and desire to serve patients and exceed expectations
- A creative mind and ability to suggest improvements and protocols.
- Must possess excellent organizational skills; be able to multitask; possess a positive attitude; be able to work independently; be comfortable with computers; have strong problem solving skills; possess excellent communication skills with physicians, co-workers, supervisors, and other staff members.
- Leadership skills and ability to support our systems and processes
- Comfortable being independent and making decisions
- Ability to multi-task efficiently
- Calm under pressure
- Excellent English literacy is required in addition to compassionate and confident personality
- 20-40hours week
- 4-8 hour shifts Monday-Thursday,
- Weekend and evening availability, on call
- Potential to grow.
- $18-22 hour to start with incentives.

*Please submit resume in blue font*

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20-40 per week

**Salary**: $18.00-$25.00 per hour

**Benefits**:

- Dental care
- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Pickering, ON L1V 1C1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Marketing: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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