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Claims Service Representative

5 months ago

Montréal, Canada Northbridge Financial Corporation Full time

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard - and having fun at work - all while making a difference? Look no further than Northbridge.

Our Claims Service Representatives are on our front-line, receiving all incoming inquiries calls and setting up new claims. They are responsible for providing prompt technical support services to our Claims Adjusters through telephone claims, while maintaining data quality and service levels within the department. While being on the phone queue, they provide excellent customer service ensuring that every interaction is a great experience.

The most important characteristics for our CSR’s are attention to detail, strong communication, and the ability to work in a fast-paced environment supporting our Adjusters on the floor.

In other words, they’re awesome. If you are too, consider joining us to support our Claims Department.

**You’re great at**:

- Customer Service
- Handling high volumes of requests in a timely manner
- Working with different departments to ensure a quick and accurate flow of information

**You have**:

- Completed a Post-Secondary program
- 2 years of front-line Customer Service experience
- Exceptional communication skills, English and French
- Team-first mentality

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.