Host/ Server Assistant
4 weeks ago
Work location:
Deerfoot The Rec Room
City:
Calgary
What you will do:
Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that’s set to expand from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and have peaked your interest - let’s tell you a bit about this revolutionary new concept called _The Rec Room_.
The concept features a wide range of entertainment options: a large attractions area featuring state of the art simulation games, redemption gaming for prizes, and a variety of recreational games including luxury bowling, billiards, shuffleboard and ping pong. There is an auditorium-style venue offering live entertainment - musical acts, bands and comedians - and also features a theatre-sized, high definition screen for catching the game or watching a wide range of other entertainment programming. The Rec Room offers an upscale casual dining environment, featuring an open kitchen and a contemporary menu offering everyone’s favourites, as well as an “eatertainment-style” concept in the games area. A large centre bar area with adjacent stage includes impressive digital displays and serves as the gathering spot for watching the big game or other major events. The Rec Room integrates a cutting-edge interactive technology platform that enhances all aspects of the entertainment experience.
Cineplex Entertainment, headquartered in Toronto, Ontario, is currently recruiting for the position of Host/ Server Assistant - The Rec Room Deerfoot, reporting to the Service Manager. This position will be based at The Rec Room Deerfoot located at 1180-901 64 Ave NE, Calgary, AB T2E 7P4.
The Host/Server Assistant role is a multifaceted role, combining all aspects of restaurant support. The Host/Server Assistant will be responsible for providing consistently high-levels of customer service to all restaurant guests by providing prompt service, and maintaining a strong working knowledge of all menu items, entertainment options, and any ongoing promotions. The Host/Server Assistant will also be responsible for delivering food and beverages to guests in multiple departments of the building, as well as clearing tables and the bar as soon as guests leave their seating.
The Host/ Server Assistant is responsible for ensuring that the food and beverages are being delivered at the correct temperature (hot is hot; cold is cold), presentable, and that nothing is missing from the plate, glass, platter, or the overall order. This will include bringing condiments to the table, utensils, and other items upon request. The Host/ Server Assistant will be working closely with Dishwashers to make sure that there are always clean plates and flatware for each table in the dining room and bar. The Host/ Server Assistant will also ensure liquor supplies, glassware and ice supplies are filled to sustain service levels at the bar. When required, the Host/ Server Assistant will obtain and deliver supplies as required by the Bar staff and Managers. When required, the Host/ Server Assistant will be required to change kegs in the walk-in fridge or portable bars if applicable.
The Host/Server Assistant performs these customer service duties in a friendly and professional manner at all times, and ensure that the guest has an enjoyable hospitality experience, in the dining room, bar, amusement floor, or Shed area.
Job Duties:
- Greet guests upon entry and ensure guest are comfortable navigating the dining areas, gaming areas, and other building amenities.
- Receive and record guests' reservations and assign tables.
- Greet guests at entrance of dining room and escort them to tables or other seating areas.
- Maintain familiarity with the composition of all menu items.
- Speak with guests to ensure satisfaction with food and service, and attend to complaints.
- Let Rec Room leadership know about necessary dining room supplies and equipment
- Inspect dining and serving areas and equipment.
- Support and co-ordinate activities of food and beverage servers and other serving staff
- Clean agreed designated areas, in accordance with downtime procedures, morning/evening routines and hygiene requirements.
- Change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items.
- At all times to be aware of and practice good customer relations, assisting the guest in any way which does not adversely affect other customers.
- Attend to customer complaints satisfactorily.
- Deliver prepared food to guests, ensuring the entire table’s food arrives at the same time.
- Monitor food distribution, ensuring that meals have been prepared to the Rec Room standard and the Guest’s specification, and is delivered to the correct guest by table and seat number.
- Deliver food items with appropriate condiments when required.
- Return food and drink items if a change
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