Call Center Representative/customer Service Assistant

1 week ago


Coquitlam, Canada Love 2 Learn Full time

**Job Overview**:
As a Call Center Representative/Customer Service Assistant at our child care agency, you will act as the first point of contact for families and caregivers, providing essential support and information.

**Responsibilities**:

- Handle inbound and outbound calls, addressing questions about child care services, availability, and enrollment procedures.
- Provide detailed information on child care programs, fees, and policies.
- Maintain accurate records of client interactions and child care schedules in the company’s system.
- Support internal teams with data entry and document management.

**Qualifications**:

- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Basic computer skills.
- Ability to handle multiple tasks and work efficiently in a fast-paced environment.

Join us as we strive to provide outstanding service to our customers while fostering a supportive work environment for our team members

**Job Types**: Full-time, Part-time

Pay: $22.35-$26.10 per hour

Expected hours: 20 per week

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay
- Signing bonus
- Tips

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift

Work Location: In person



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