Customer Service Representative

4 months ago


Port Coquitlam, Canada National Seating & Mobility Full time

**Role and Responsibilities / Essential Functions**
- Customer Service Representative
- Receive medical equipment requests
- Triage clients according to sales/service/rental needs, identifying sales opportunities and conveying them to sales reps within branches
- Administer the equipment reservation, rental, and invoicing process. This requires attention to detail, in-depth understanding of the computer system and excellent organization skills.
- Fulfill equipment requests by selecting and tagging equipment and placing them in designated area for set up or delivery
- Schedule technicians to set up, deliver, pick up, and service equipment
- Trouble-shoot equipment function concerns with clients, arrange service, repair, or replacement as needed.
- Facilitate the transfer of medical equipment to and from the other locations when necessary
- Establish and nurture a positive working relationship with therapists and other healthcare professionals
- Engage in continuous education through product literature and videos, in-house training, and supplier seminars
- Other duties as assigned.

**Competencies / Skills / Other**
- Ability to handle multiple customer calls and requests while remaining calm, supportive, and professional
- Attention to detail
- Manage information in computer systems ensuring accuracy and data integrity
- Ability to problem solve and propose helpful solutions
- Previous experience in providing customer service for technical items/services
- Exceptional time management skills
- Excellent communication, organization, and listening skills
- Proficient with Microsoft Office.

**Job Types**: Full-time, Permanent

Pay: $20.00-$23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



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