Customer Success Coordinator

3 weeks ago

Kitchener, Canada Trusscore Full time

**Who We Are**

Trusscore is a material science company focused on developing sustainable building materials.

We're starting a journey to change the way people build buildings and the environmental footprint left behind when they do. Already an established innovative building materials manufacturing company, Trusscore is now preparing to take things to the next level by focusing on R&D and bringing innovative material science to our formulations—making our products functional and beautiful.

As one of the leading polymer panel manufacturers in North America, we are dedicated to environmental sustainability and make it a focus of our manufacturing process. We succeed by manufacturing and delivering the best in high-value, zero-waste, quality products in an ever-evolving marketplace. By integrating innovative material science into products to meet new demands we will leave traditional alternatives behind.

Building on a winning track record of 300% revenue growth over the past 5 years, we need the right talent to take the next big steps.

**Your Mission**

Understand the needs of our channel partners, and, through collaboration with our Sales and Marketing team, ensure they receive the training, tools and support necessary to satisfy those needs and grow their sales.

**Responsibilities**
- Collaborate with Sales and Marketing teams to solve customer challenges and assist them in reaching their sales goals
- Identify development and growth opportunities for new and existing partners
- Onboard and educate new and existing partners and empower them for success
- Ensure successful conversion of leads through Channel Partners
- Build reports and presentations for customer meetings
- Develop and communicate relevant Channel Partner reporting (sales, inventory, KPI’s, etc.)
- Ensure that all relevant Channel Partner information and activities are captured within our Salesforce CRM
- Understanding of competitive and alternative product market conditions
- On a daily basis, ensure you operate with the Trusscore Way in mind, and this is reflected in your communications with customers, partners and team members.

**Qualifications**
- Experience supporting channel partners in a distribution environment
- Customer-first Mindset
- Excellent computer skills - Proficient in MS Office such as Word, Teams, Excel, and PowerPoint
- Strong time management with the ability to effectively manage multiple priorities and activities
- Strong organizational skills and detailed oriented
- Excellent communication verbally and in writing
- Ability to overcome challenges with patience and creativity

**Compensation**
This is a career opportunity to join a fast-growing company that offers a competitive compensation package and benefits as well as plenty of room for career growth and leadership development.

  • Customer Success Manager

    7 months ago

    Kitchener, Canada D2L Full time

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...

  • Customer Success Manager

    4 months ago

    Kitchener, Canada D2L Full time

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...

  • Customer Success Specialist

    7 months ago

    Kitchener, Canada D2L Full time

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...

  • Customer Success Manager

    1 month ago

    Kitchener, Canada D2L Full time $65,000 - $108,800

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention,...

  • Customer Success Specialist

    1 month ago

    Kitchener, Canada D2L Full time $60,000 - $82,500

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention,...

  • Customer Success Specialist

    7 months ago

    Kitchener, Canada D2L Full time

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...

  • Bilingual Customer Success Manager

    7 months ago

    Kitchener, Canada D2L Full time

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...

  • Customer Success Specialist

    1 month ago

    Kitchener, Canada D2L Full time

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...

  • Customer Success Manager

    2 months ago

    Kitchener, Canada Encircle Full time

    **Customer Success Manager** Remote - Kitchener, ON Encircle is leading the $1.6 trillion dollar property insurance industry out of the dark ages of pen and paper processes, into the digital age of transparency and empowerment. Our easy-to-use software platform enables thousands of restoration contractors and insurance professionals around the world to...

  • Customer Success Scientist

    3 weeks ago

    Kitchener, Canada Nicoya Full time

    **Customer Success Scientist (CSS)** Customer Success **Location**: Head Office, Kitchener, Ontario with hybrid work from home options available **Job Type**: Full time, permanent **Experience**:2+ years experience in a technical or customer facing role preferred **Education**: Doctor of Philosophy (PhD) Degree in Science (Biochemistry...

  • Customer Success Scientist

    5 days ago

    Kitchener, Canada Nicoya Full time

    **Customer Success Scientist (CSS)** Customer Success **Location**: Head Office, Kitchener, Ontario **Job Type**: Full time, permanent **Experience**:2+ years experience in a technical customer facing role preferred **Education**: Doctor of Philosophy (PhD) Degree in Science (Biochemisty preferred) **About the Job**: We are looking for a...

  • Customer Success Manager

    4 weeks ago

    Kitchener, Canada Dabadu Full time

    Dabadu, Inc. is seeking a Customer Success Manager to join our growing team. We are seeking a dynamic individual who has proven customer success experience in reducing friction, improving customer adoption, managing concerns, building lasting relationships, and turning customers into product champions. This individual will be given ample opportunity to...

  • Customer Success Specialist

    8 months ago

    Kitchener, Canada BinSentry Full time

    **_Customer Success Specialist_** **_ Customer Success Specialist Responsibilities:_** - 3+ years of Customer Success experience or equivalent in Account Management - Assigned 30 customers where by you are directly responsible for the onboarding, health, and expansion - Deliver strong onboarding program to our Customers and Pilots - Offer high...

  • Customer Success Specialist

    2 weeks ago

    Kitchener, Canada BinSentry Full time

    Title: Customer Success Specialist Level: Intermediate Reports to: Manager of Customer Success **What we do** BinSentry is an Internet of Things (IoT) startup in the AgTech (agriculture technology) industry. Our sensors help monitor inventory for feed bins by predicting future consumption using deep learning and generating optimal shipping routes using...

  • Business Analyst, Customer Success

    3 weeks ago

    Kitchener, Canada D2L Full time

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...

  • Customer Success Manager

    7 days ago

    Kitchener, Canada BinSentry Full time

    Title: Customer Success Manager Level: Intermediate **What we do** BinSentry is an Internet of Things (IoT) startup in the AgTech (agriculture technology) industry. Our sensors help monitor inventory for feed bins by predicting future consumption using deep learning and generating optimal shipping routes using genetic algorithms. We design, manufacture,...

  • Customer Success Manager- Canada Remote

    2 weeks ago

    Kitchener, Canada D2L Full time

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...

  • Customer Success Specialist

    1 week ago

    Kitchener, Canada DOZR Full time

    **DOZR **is a marketplace for the online rental of heavy equipment. Our platform helps contractors of all sizes find the equipment rentals they need anywhere, anytime, and instantly compare prices from thousands of equipment suppliers across North America (including peer-to-peer equipment sharing). Founded by experienced construction veterans, DOZR is...

  • Customer Success Manager

    6 hours ago

    Kitchener, Canada DOZR Full time

    DOZR is a marketplace for the online rental of heavy equipment. Our platform helps contractors of all sizes find the equipment rentals they need anywhere, anytime, and instantly compare prices from thousands of equipment suppliers across North America (including peer-to-peer equipment sharing). Founded by experienced construction veterans, DOZR is disrupting...

  • Customer Success Manager

    6 days ago

    Kitchener, Canada ProNavigator Full time

    ### Who is ProNavigator? ProNavigator is on a mission to make knowledge faster for insurance organizations to boost operational efficiency, improve team satisfaction, and win more clients. ProNavigator's all-in-one knowledge management system, is used by insurance organizations to store, manage, and search business-critical information in a single source of...