Front Desk Agent
2 weeks ago
**Requirements**:
- Must be fluent in English
- Must be flexible in scheduling
- Hospitality experience is a definite asset
- Familiar with customer service environment
- Experience with any PMS an asset
**Responsibilities**:
- Efficiently and accurately dealing with all guest transactions
- Register guests and assign rooms, accommodate special requests
- Handle credit card and cash payment according to standard policies and procedures
- Use of proper telephone etiquette, adhering to Front Office Standards, answering all calls in a timely and professional manner
- Provide reservation and rate information as required.
- Sell rooms to walk-in guests, using suggestive selling techniques, showing rooms, and negotiation.
- Cooperate with other departments to ensure smooth hotel operation
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and day rooms etc.
- Coordinates guest room maintenance work with the maintenance department
- Reports any unusual occurrences or requests
- Maintains the cleanliness and neatness of the front desk area
- Have a strong knowledge of the hotel and local area.
- Understands room status and room status tracking
- Knows room locations, types of rooms and all hotel amenities
- Is an expert on the local area and makes recommendations on services that will meet the guest's needs
**Job Types**: Full-time, Permanent
Pay: From $19.50 per hour
**Benefits**:
- Dental care
- Extended health care
- Life insurance
Schedule:
- 8 hour shift
- Evening shift
- Weekends as needed
Ability to commute/relocate:
- North Vancouver, BC V7P 3B6: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Front desk: 1 year (required)
- Administrative experience: 1 year (required)
Work Location: In person
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