Human Resources and Employment Relations Advisor

3 weeks ago

Vancouver, Canada Peninsula Canada Full time

**Job Type**: Part-Time (Permanent)**

**Working Hours: 7:00 p.m. to 12:00 a.m.**

**Working Days**: Friday - Monday**

**Pay Range: $20.00 - $25.00 CAD per hour**

**About Us**
Peninsula Canada is a provider of external HR and OHS solutions; including, employment relations and health and safety advice, consultancy, BrightHR Software, and Peninsula brAInbox AI. We are providers to small and medium-sized businesses located throughout British Columbia, Alberta, Saskatchewan, Manitoba and Ontario; with foreseeable plans of branching out to all provinces across Canada Peninsula is a division of the Peninsula Group, based in Manchester, UK which operates in the UK, Ireland, Australia, New Zealand and, most recently, Canada. We employ over 2,500 people globally Peninsula opened its first Canadian office in Toronto in September 2017 and has quickly become one of the fastest growing companies.

**The Role of Human Resources Advisor**

The Human Resources Advisor will be responsible for providing Human Resources advice to various clients and administrative HR functions. We believe that this role is a great way for an HR professional to increase their skills and knowledge in HR.

**Day-to-Day Duties and Responsibilities**
- To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc.
- To actively own cases to resolution, building rapport and working relationships with clients on each interaction
- To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case
- To provide clients with supporting information/documentation to assist them in implementing the advice/ solutions provided
- To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date
- To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution
- To log all advice accurately onto Salesforce and other systems
- To follow internal protocols for managing and escalating cases where applicable

**What you Bring to the Team**
- CHRP/CPHR designation is an asset
- Ability to performance-driven environment
- Administrative skills
- Excellent communication skills
- Ability to juggle multiple tasks, prioritizing your workload accordingly
- Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre
- The ability to motivate yourself and those around you
- An organized self-starter with an enthusiasm for exceptional service delivery

**Why Work for Peninsula?**
Peninsula has been voted one of the best companies to work for by the Glassdoor Awards. Peninsula is a highly motivated enterprise that promotes an entrepreneurial culture. Peninsula is committed to an inclusive, equitable and accessible workplace where all employees are valued.

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