Account Coordinator

4 weeks ago

Calgary, Canada Velvettheory Full time

You’ve always been the one to get along with your classmates and colour code their binders for them. After all, you were far more organized and you just wanted to help Perfect. That’s a great start because we’re looking for help with the day-to-day organization and coordination of our projects and fostering meaningful client relationships.

**Your human skills.**
- You’re a relationship person. You can work seamlessly between the creative and client teams, and happily bridge the space between clients and work.
- You can dive deep into unknown concepts, learning and researching current industry trends and issues affecting a client's business.
- Your ‘Google Mind’ can be engaged to assist in materials for client presentations.
- Initiative is your middle name with a keen follow through to get the job done.
- You take ownership, especially with timelines and deliverables.
- Numbers are your jam. So, supporting the project and administration with estimates, invoicing and proposals is a no-brainer.

**Your human skills at work.**
- All that relationship building must be documented. You will own the maintenance of client information and continuously update client records.
- Research. Research. Research. Potential clients, markets, and competitors, all need your eyes and ears. Be the source and offer solutions to their complex problems alongside the creative team.
- Calendar Roulette. Calls and meetings for presentations and client touchpoints will be your responsibility alongside our client team.
- Information management. Assist in preparing estimates, proposals and client reports.
- Client Coordination. Field questions from clients and work together get the answers from our team.
- Follow Through. Manage projects from start to finish as it relates to timeline adherence and project management software.
- Positive client relationships are hard, but you’ve got this one. Plus, you have a team to support you.
- Silence is not a virtue. You’ll participate and document discussions during client meetings and internal project meetings.
- Review vendor quotes. You’ll take that right brain thing to whole new level.
- Double check. Then check again. Verify production specifications for print and digital deliverables.

**Tech Specs to guide you**:

- 1-3 years of experience in a client facing, retail or administration environment
- Some post secondary education required
- Proficiency in Microsoft Office
- Proficiency in Google Suite (Drive, Slides etc.)
- Experience in quick books or other estimate and invoicing software
- Working knowledge of Project management software
- Working knowledge of Adobe Acrobat or other Adobe products
- Conflict management skills
- Exceptional organizational skills
- Exceptional written and verbal communication skills
- Ability to work collaboratively with a team, while also being able to work independently with a high degree of self-direction and motivation

Drop us a line or a link. Talk to us about you and ask more about us. Let’s get started.

Velvettheory is an independent creative agency founded by diverse thinking individuals who set out to improve client experiences while expanding the horizons of strategy and creative thinking through our proprietary 3ft30 philosophy.

We are a Branding, Design, Strategy and Advertising agency on the rise. We are on a quest to build a team of talented individuals that can work together to support our clients.

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Flexible schedule
- Paid time off
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Calgary, AB T2C 3G3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: Hybrid remote in Calgary, AB T2C 3G3

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