International Student Advisor

1 month ago

Ottawa, Canada Carleton University Full time

**Duties and Responsibilities**:
Please note that this position requires the incumbent to work on campus a minimum of 4 days per week.

Reporting to the Assistant Director of International Student Support Services, the incumbent offers individual student support regarding immigration issues, academic planning, and general wellness strategies. This position receives guidance and consultation from the International Student Immigration Specialist. The incumbent participates in identifying and analysing the needs of international students, and designing research-informed tools, programs and online resources on cuLearn as well as documentation that allow for successful international student integration and retention. Developing and interpreting survey results and comfortable interpreting statistics and using qualitative and quantitative methodologies. The incumbent’s role is to establish strategic partnerships with stakeholders on and off campus to ensure that, students’ needs are being addressed. With the goal of promoting student success, retention, and graduation, the incumbent will provide support for international students in order to facilitate engagement, development, and sense of well-being. The incumbent will also provide support to the Assistant Director as needed, and contribute to the operation of the ISSO.

**Qualifications**:
**The incumbent must possess the following qualifications**:

- Excellent communication skills (written and verbal)
- Ability to take initiative
- Ability to determine and balance priorities
- Ability to work both independently and collaboratively.
- Ability to respond to constant and unpredictable pressures is crucial.
- Must be patient and non-judgemental.
- Organization, communication and intercultural/interpersonal skills with an ability to work with and relate to students, student staff, university staff and faculty.
- Sound judgement, ability to understand and advise on complex situations and attention to detail are essential
- Ability to work on detailed spreadsheets is required
- Initiative, as well as, tact, diplomacy and a high level of interpersonal skills are mandatory.
- Knowledge of adult learning approaches, course design and continuous curriculum improvement principles are required.
- Excellent crisis management, intervention and problem-solving skills.
- Please note that the incumbent will be required to work flexible hours, including some evenings and weekends such as the Labour Day long weekend during fall orientation.

**Education and Experience**:
**The above is normally acquired through the completion of**:

- A four-year degree in social work, psychology, international education or education.
- Must have the Regulated Canadian Immigration Consultant (RCIC) designation and in good-standing with the Immigration Consultants of Canada Regulatory Council (ICCRC)
- Minimum of five years related experience and preferably three years in a university setting preferred.
- Experience living and working in non-western cultures and second language knowledge considered an asset while cross-cultural understanding is essential.
- Experience presenting and facilitating educational workshop for students and staff.

**HR Note**:
Carleton University and CUPE 2424 are currently completing a joint job evaluation and pay equity project. The University and the Union are working together to describe the skills, effort, responsibilities and working conditions associated with every CUPE 2424 job, including this one. As a result, the job description that is currently associated with this posting (for recruitment purposes) may be revised to reflect the actual duties captured in the new job descriptions.

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

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