Inbound Contact Centre Operator

6 days ago


Brampton, Canada RNR Patient Transfer Services Full time

**About the role**:
**About you**:
Ideally you will have relevant education and experience in a similar role under Australian rules and regulations, as well as:

- Customer service and or/call centre experience essential, confident to manage a high volume of in-bound/out-bound calls
- Excellent communication skills - verbal and written, that allow you to listen to customers and display patience and empathy
- Intermediate to advanced computer skills, confidently proficient in Microsoft Word and Excel
- A strong sense of professionalism whilst dealing with sensitive information
- Navigate through complex issues by considering all relevant information and identify workable solutions
- Able to multitask well, while ensuring prioritisation of more crucial tasks
- Strong attention to detail and ability to prioritise tasks to meet deadlines
- Respond favorably to feedback and use it constructively to improve knowledge, skills and efficiency
- Able to commit to a 7-day roster between the hours of 10am-10pm as needed
- Reliable, punctual detailed and accurate

**Job Types**: Full-time, Part-time

**Salary**: $23.50 per hour

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evenings
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Brampton, ON L6T 5T3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Brampton, ON L6T 5T3



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