Call Centre Operator

3 weeks ago


Brampton, Canada Marquis Imprimeur inc Full time

This is an Inbound Call Centre role providing a high level of personalised phone support and delivering award winning customer service for a leading telecommunications and technology company.

About the Role:

- Inbound Customer Calls only.
- 12 month contract with ongoing possibilities.
- Rotating training roster Mon-Sun. 7am - 11pm
- Potential Work From Home role after post training
- Fortnightly rotating roster: Mon-Sun. 7am-11pm. 28 hour week (post training).

About you:

- Strong customer service and good communication.
- Attentive & active listening skills.
- Natural ability for all things technology.
- Troubleshooting & problem solving skills.
- A genuine desire to help people.

Responsibilities include:

- Provide inbound customer support.
- Active listening to identify customer needs.
- Ability to identify customers needs.
- Log and resolve inbound call tickets.
- Problem solve and troubleshoot in a quick and timely manner.
- Ability to work in a fast-paced environment.
- Complaints resolution.
- Answering questions regarding telecommunications accounts

**Job Types**: Full-time, Part-time
Part-time hours: 28 per week

**Salary**: From $22.00 per hour

Schedule:

- 8 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)



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