Call Centre Operator
3 weeks ago
This is an Inbound Call Centre role providing a high level of personalised phone support and delivering award winning customer service for a leading telecommunications and technology company.
About the Role:
- Inbound Customer Calls only.
- 12 month contract with ongoing possibilities.
- Rotating training roster Mon-Sun. 7am - 11pm
- Potential Work From Home role after post training
- Fortnightly rotating roster: Mon-Sun. 7am-11pm. 28 hour week (post training).
About you:
- Strong customer service and good communication.
- Attentive & active listening skills.
- Natural ability for all things technology.
- Troubleshooting & problem solving skills.
- A genuine desire to help people.
Responsibilities include:
- Provide inbound customer support.
- Active listening to identify customer needs.
- Ability to identify customers needs.
- Log and resolve inbound call tickets.
- Problem solve and troubleshoot in a quick and timely manner.
- Ability to work in a fast-paced environment.
- Complaints resolution.
- Answering questions regarding telecommunications accounts
**Job Types**: Full-time, Part-time
Part-time hours: 28 per week
**Salary**: From $22.00 per hour
Schedule:
- 8 hour shift
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
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